Want To Cancel Your Virgin Media Contract?

Nanageddon

Want To Cancel Your Virgin Media Contract?

Cable TV Or Internet

Write To

Virgin media ltd
Virgin media Cancelation Team
PO box 333
Matrix Court
Swansea
SA2 9BB

Send Recorded Delivery

darwin-rover

Gee thanks
Or you could phone CS on 150 and select the option for cancellation ???

stiffnuts69

darwin-rover wrote: »

Gee thanks
Or you could phone CS on 150 and select the option for cancellation ???

The person was only trying to help so no need for the smart comment.
"Gee thanks "

It does no harm to write in as proof that you have cancelled. It is not uncommon for virgin media to say over the phone that they will disconnect you to find out that they haven't and you are having money coming out of your account many months later.

marleyboy

phoning CS will merely have them tell you there is a fee for cencelling, due to your minimum contract terms, having this contact address will prove extremely useful for the majority, giving you the opportunity to express your reasons for cancelling.

Thanks to the OP.

PaulK_3

All complaints, cancellations etc for any service provider should be carried out by letter sent by recorded delivery. Ringing up will only cause issues if notes are not left on the account or if things are not done. Recorded delivery will at least give you something you can throw at the provider to show you sent them a letter that they obviously didn't act on.
As an aside, Darwin-Rover is your sig correct now as I know Vm recently started charging for some calls.

linx_2

Tryed phoning virgin media to cancel account what did we get a stupid recorded message you no the ones press 1 for this press 2 for that after being held on the line for 32 mins ( call cost about £1 75 ) we were told we had the wrong number and to phone a 0900 number no chance :mad: tied the 150 number to be told we had dialed an incorrect number :wall:
2 days of trying to get in touch with them we will be writing should of done it in the first place to save all the hastle :beer:

Zero

Nanageddon wrote: »

Write To

Virgin media ltd
Virgin media Cancelation Team
PO box 333

Nanageddon wrote: »

Send Recorded Delivery

Is it possible to send a recorded letter to a PO box number?

custardy

yup totally
most big companies only have PO boxes to sort mail.
it still gets delivered to them and a signature obtained.
however big compnies get signiature printouts so there wont be an electronic prrof of signiature

Zero

How long does it take them to disconnect?

They should have received my letter last week (recorded post) and I'm still connected...:rolleyes:

darwin-rover

Zero wrote: »

How long does it take them to disconnect?

They should have received my letter last week (recorded post) and I'm still connected...:rolleyes:

VM require 30 days notice . So presumably you will be disconnected 30 days after they receive your letter .

Zero

Thanks d-r