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Tesco Mobile Abroad

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Hello.

Been with Tesco for years now and been very happy as a light user. I went to Galway for a stag-do last week, got the usual network terms+conditions text when I landed, but then couldn't use my phone for the entire weekend, voicemail stating "You need to top up to continue". I'm on a 20/month 24-month contact. Not a disaster, just wanted to check-in with the wife.

Can anyone tell me why I was blocked?

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  • Jon_01
    Jon_01 Posts: 5,872 Forumite
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    That would be the network you were roaming on not logging your phone on the right system.
    You might have cleared it by manually changing network.

    Was the number on payg at some point in the past? That sometimes confuses other networks?
  • MikeWhite
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    Hello.

    Been with Tesco for years now and been very happy as a light user. I went to Galway for a stag-do last week, got the usual network terms+conditions text when I landed, but then couldn't use my phone for the entire weekend, voicemail stating "You need to top up to continue". I'm on a 20/month 24-month contact. Not a disaster, just wanted to check-in with the wife.

    Can anyone tell me why I was blocked?

    Just a thought: is your contract capped?
    Mike
  • gjchester
    gjchester Posts: 5,741 Forumite
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    MikeWhite wrote: »
    Just a thought: is your contract capped?
    Mike

    Exactly that.


    Also try calling any premium (0845 or 0870 rather than any "adult")a and some 0800 lines in the UK and that's blocked too unless you have put some credit on it.
  • tyllwyd
    tyllwyd Posts: 5,496 Forumite
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    As the other posters have said - my DD has a capped Tesco contract, and I thought (I'm not sure) that I read that she needed to top up an additional amount which would be used if she makes calls abroad.
  • albionrovers
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    Yes, capped contract. Thanks folks.
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