Grrrr @ AOL Can they just renew your contract without you saying you want to?????

alison999

Ive had AOL for about 4 years now but b/c there customer service is so rubbish I thought Id cancel my account with them. I rang up only to be told that my contract had been renewed for ANOTHER 18 months!!! I NEVER EVER EVER agreed to this b/c like I said, their service is hopeless. I only rang them a month beforethat for technical help (but didnt get it and had to use a local computer company instead) Im asuming that someone decided to renew it then while I was on the phone without even asking me. Can they do this? It just doesnt seem right at all.

Gnid

No they can't. complain thru internal processes and also ofcom.

marleyboy

Tell them you want proof of your renewal contract, I have no doubt they cannot provide you with it, not actually having it. Inform them you are cancelling as of such a date, cancel your DD, and tell them any further monies they feel you owe, they can chase up with a county court, as you have NO intentions of paying.