Cancelled flight but Opodo won't refund

dominoman

I am due to be flying to Munich this weekend, via Paris.

Air France have contacted me saying the outbound leg is cancelled.

I called Opodo (who i booked it through) and they have said there is no alternative flight available. A massive pain and I have already seperately booked a hotel that I can't get refunded on.

For the flights all Opodo can offer me a one-year voucher.

I would like a refund, not a voucher. Air France cancelled the flight, not me so I know I am entitled to a refund, but all Opodo is saying is that Air France are only offering vouchers so there is nothing else they can do.

In this case what can I do? Who is liable for the refund? Opodo or Air France.

Caz3121

Air France will issue refund to Opodo and Opodo should refund you
Book direct with airline next time....much better in instances like this
Opodo (eDreams) gets terrible reviews and is one to steer clear of

dominoman

Caz3121 wrote: »

Air France will issue refund to Opodo and Opodo should refund you
Book direct with airline next time....much better in instances like this
Opodo (eDreams) gets terrible reviews and is one to steer clear of

Yes - They keep trying to fob me off by saying Air France policy is to issue vouchers only so there is nothing they can do.

How do I pursue this with Opodo? I don't want a voucher for Air France - who I've never flown on before and with any luck never will again. I want a full cash refund, which I should be entitled to

k3lvc

Can you access the online booking on the AF website ? If so is there an option for 'claim refund' ?

I was affected last week and could access this despite ticket being booked by company travel provider - in the end they processed refund for me but could take a few weeks for money to hit account

dominoman

k3lvc wrote: »

Can you access the online booking on the AF website ? If so is there an option for 'claim refund' ?

I was affected last week and could access this despite ticket being booked by company travel provider - in the end they processed refund for me but could take a few weeks for money to hit account

Unfortunately that option isn't there on mine. It just says contact your travel agent.

jpsartre

You can try to get your card-provider involved. If they won't you'll just have to keep pestering Opodo. Good luck, they're one of the worst 3rd party booking sites out there.

Voyager2002

Ask Air France to re-route you... that is normal practice. (Airlines often put their passengers on planes belonging to other airlines when this happens.)

Failing that, you may have rights to compensation (depending on how much notice they gave you): read the appropriate section of this website for details.

Worst case: ask your card provider to charge back the funds used to pay for your ticket (since the service for which you paid is not being provided). However, I would check out the chance of re-routing before going down this track.

jpsartre

Problem is that the OP will likely to be told to sort out re-routing through Opodo as well.

richardw

jpsartre wrote: »

Problem is that the OP will likely to be told to sort out re-routing through Opodo as well.

It's the operating air carrier's responsibility, nothing to do with the agent.

jpsartre

richardw wrote: »

It's the operating air carrier's responsibility, nothing to do with the agent.

It's AF's responsibility but it has to be done through the agent. AF has no control of the booking since it was done through a 3rd party.

Voyager2002

jpsartre wrote: »

It's AF's responsibility but it has to be done through the agent. AF has no control of the booking since it was done through a 3rd party.

Regardless of strict legal liability, a reputable airline would at least look at ways to reroute a passenger in this situation.