Funko

Nikkisun

If you have your Walmart receipt then Asda will refund (or at least that was their policy 3 or 4 years ago).

Money-Saving-King

agrinnall wrote: »

Take it ASDA and see if they'll give you a refund. You never know....

Not a chance!

jm4785

Hintza wrote: »

These figures cost £6 and the OP is talking about trading standards etc........this has to be a wind up........ridiculous!

Like I said, you buy a product (value irrelevant), you expect to receive it as expected. If large companies continue to produce products but don't have a channel to feedback to, that's bad, may as well give my money without getting anything in return. Trading standards is there for a reason, I wouldn't be here should their (funko) customer service contact existed. Also, should anyone have ever also contacted this company, I would be interested to hear their experience. Again why I posted in consumer rights. Your opinion as much as you are entitled does not prove useful in my query and upstands my original post that I can query whatever purchase I have made in a forum setup to do so. If it wasted your time, don't waste more by adding more posts to a "ridiculous" thread.

Country_Cousin

There is no real need to involve any sort of trading standards though is there. This would have been a genuine mistake - something that slipped through their net at manufacturing. It happens and you know that. The company have told you to take it back to Walmart - and if you did that they would refund your money. You chose to buy in America and you must accept the logistical consequences of that.
I agree - lesson learned here. I know what I would do, shrug my shoulders and either glue the head back on or throw it on the bin. I certainly would not waste any of my time on it, I would not consider Trading Standards because there would have to be a large element of doubt in that it was broken during transit and I would not have written a most indignant post about it.

jm4785

I wasnt meant to come across indignant or seem hung up on it.

I bought a cheap toy, yes. Queried what to do as I contacted company, was told to go to retailer, but I live in uk , not where I bought it. What were my rights/options. End. I know any pursuit for something this small and invaluable is not worth it but as I said previously consumer rights forum. I was asking, now that I've had no real success, I can say meh I'll get some glue now.

If you think this is ridiculous, you should've seen what I went through for my Kinder egg surprise!.... Joke btw

Money-Saving-King

Country_Cousin wrote: »

I would not consider Trading Standards because there would have to be a large element of doubt in that it was broken during transit and I would not have written a most indignant post about it.

More to the point it's an overseas company anyway which TS won't be interested in.

agrinnall

Money-Saving-King wrote: »

Not a chance!

Well, this seems to contradict you (of course, it was posted before your post so you already knew that but decided to post anyway).

Nikkisun wrote: »

If you have your Walmart receipt then Asda will refund (or at least that was their policy 3 or 4 years ago).

I actually wrote it as sort of a joke, but if ASDA really have had a policy of refunding on Walmart purchases I don't see what harm it could do for the OP to try it - if nothing else it might brighten up an ASDA employee's day .

stevemLS

Can you imagine the conversation during the lunch break at Trading Standards.

OP - you were suggesting you were "hung up" about it - post 4 - "principal (sic) of it thats the reason behind it".

Glad to see you have come to your senses, there is enough real stress in life.