Help! Currys! No Fridge Freezer almost 2 weeks after ordering!

sparkyt2

Looking for some help of how to proceed!

Thursday 11th September
Order Placed online
Confirmation of standard delivery Monday 15th September.

Sunday 14th September
Text Message changing delivery date to Wednesday 17th September.
Time to be confirmed nearer the time.

Wednesday 17th September (6.53am)
Text message to say delivery time would be between 6.45am – 10.45am

Wednesday 17th September (8.55am).
Delivery missed due to short notice of delivery time.
Missed call from delivery driver. No contact number. With held.

Wednesday 17th September (11.50am)
Phoned customer services to explain delivery was missed.
Advised it would be redelivered after next two drop offs.
Currys would phone to confirm before drop off.

Wednesday 17th September (2.45pm)
Phoned customer services to enquire of delivery. No phone call yet.
Advised it would be redelivered between run 27 & 28.
Rough time between 6pm – 7pm.
Would definitely be redelivered today.

Wednesday 17th September (8.20pm)
No delivery made. E-mail sent to Customer Complaints.

Thursday 18th September (10.45am)
Phoned customer services to enquire of delivery.
No text, phonecall to explain undelivery.
Said message was left on answer machine. (no message received)
Enquired on redelivery date. Would now be Saturday 20th September.
Express frustration at poor service/communication from Curry’s.
Ruined Tesco delivery including refrigerated/ frozen items that were being delivered Thursday night. Unable to cancel.
Nothing he could do to deliver sooner.
No compensation re: groceries as I didn’t pay for delivery of fridge in the first place. (Fridge freezer was on free delivery)

Saturday 20th September 6.53am
Again very short notice of delivery time.
Text message to say Fridge freezer was being delivered between 7.30am – 11.30am

Saturday 20th September 8.35am
Phonecall from driver.

Saturday 20th September 9.10am
Fridge delivered. Unpackaged. Large dent on front. Offered 10% discount. Declined.
Advised replacement would be within a few days. Someone would give me a call.

Sunday 21st September
Email reply from customer services apologising but drivers ran out of time to redeliver.

Tuesday 23rd September 11.15am
Phoned customer services to enquire about delivery of Fridge freezer.
23 minute phone call.
Stock has been requested.
Someone will give me a call at the end of the week(Fri 26th September).
With delivery sometime next week. (29th Sept – 3rd Oct)

This has been a total nightmare. Communication is appauling.
Any Advice on how to complain etc greatly appreciated.

S x

ThumbRemote

Cancel the order and buy elsewhere.

Imagine if you had the fridge-freezer and it had a fault, having to deal with this level of incompetence trying to get anything done about it.

visidigi

Gotta feel for currys, they told you it would be the 17th, they give you a time window, you miss it and the rest is down to you (especially the tesco order).

The dent happens, they will replace, have they allowed you to use the fridge in the meantime?

sparkyt2

Thanks for your replies.

Especially yours visidigi!!

Your entitled to your opinion but in my world getting a text giving you a delivery window that's already started is unacceptable. Some of us have to work and arrange a house sitter.

And yes the Tesco delivery was ordered by me but after phoning Currys 3 times that day after missing the fridge freezer and being assured it would be delivered later that day, not my doing. Had they told me the fridge freezer would not be redelivered that day cause i missed the slot fair enough, I would have cancelled the Tesco delivery.

S

Fosterdog

sparkyt2 wrote: »

Thanks for your replies.

Especially yours visidigi!!

Your entitled to your opinion but in my world getting a text giving you a delivery window that's already started is unacceptable. Some of us have to work and arrange a house sitter.

And yes the Tesco delivery was ordered by me but after phoning Currys 3 times that day after missing the fridge freezer and being assured it would be delivered later that day, not my doing. Had they told me the fridge freezer would not be redelivered that day cause i missed the slot fair enough, I would have cancelled the Tesco delivery.

S

I have to agree with visidigi on this, it may have been short notice to give you your actual time slot but you knew what day it was going to be before hand. A lot of companies only do all day slots for delivery, until you had you specific slot that's what this was and it was up to you to make sure there was someone there to accept the delivery. You also had two hours from the time you received the text until delivery was attempted to either arrange for someone to be there or to contact Currys to change your delivery day to something more suitable.

They only send the text messages out on the day but they do send you details of how to track the order yourself so you could have gone online and tracked the order the night before delivery to get your 4 hour slot. They've done this for me when I ordered my cooker online, with details of tracking in the confirmation email and when I bought my tumble dryer with the details printed on the in store paperwork.

They may not have been the best in rearranging delivery but you do need to take some of the responsibility yourself, the whole saga could have been avoided if you had been there for the original delivery which you had advanced notice of.

Again with the Tesco order, fridges and freezers need to be left to stand for several hours before the first use so you should have allowed enough time after the new 6-7pm timeslot for this to happen, it wouldn't have been ready for food to go in it on the 17th even if they had delivered that evening.

halibut2209

You were told it was going to be on Wednesday. You weren't there on Wednesday.