problem with collection only item EBAy

blebleble

hi, i sold item for collection only in hull. Winner is from London. He paid for the item and said he will arrange courier for tommorrow.he does not replay my messages. Can i refund via paypall and cancel transaction as it was for collection in person only? sorry for bad English.

hollydays

request his contact details and ring him. How much was the item.
If you don't answer the door, who's to say you are in?
You do not have to accept a courier.

RainbowDrops

You need to be wary of the paypal on collection scam - if the buyer uses their own courier, you will have no tracking to prove you sent the item, and they could potentially claim not to have received it.

See this thread for more info
https://forums.moneysavingexpert.com/discussion/comment/65282064#Comment_65282064

soolin

As per RainbowDrops- read that thread urgently.

Also, as it will tell you, if you refund the paypal payment then firstly you will get a defect and secondly you cannot force the buyer to pay cash. However, for a high risk item probably worth taking the defect and keeping the item.

hollydays

RainbowDrops wrote: »

You need to be wary of the paypal on collection scam - if the buyer uses their own courier, you will have no tracking to prove you sent the item, and they could potentially claim not to have received it.

See this thread for more info
https://forums.moneysavingexpert.com/discussion/comment/65282064#Comment_65282064

But equally it's not reasonable in any situation to say you'll send a courier giving the seller no leeway with time, even in a normal sale.

soolin

hollydays wrote: »

But equally it's not reasonable in any situation to say you'll send a courier giving the seller no leeway with time, even in a normal sale.

I don't think anyway is suggesting it is a reasonable at all- I would certainly never assume, as a buyer, that collection in person is the same as sending a courier.

hollydays

That's not exactly the point I'm making, we don't know what the op agreed to time wise when presumably he/ she thought it was collection .

But I'm saying to stay in for an unspecified time - which is often what you get with couriers- isn't part of the agreement.

soolin

hollydays wrote: »

That's not exactly the point I'm making, we don't know what the op agreed to time wise when presumably he/ she thought it was collection .

But I'm saying to stay in for an unspecified time - which is often what you get with couriers- isn't part of the agreement.

sending a courier is still not part of the listing- OP states it is a collection only.

A courier will need item packed, boxed (whatever) and labelled- that is not 'collection in person'

bravobeastie

I'm having a similar problem myself. Sold something recently which was not a high value item but is huge. It requires at least 3 maybe 4 people to move it and in my ad i asked that it be collected within 3 days due to needing the space (I know i can only ask this and not enforce it, but didn't foresee it taking longer than a week for buyer to arrange collection)

This is where it gets rather messy. After a week of accepting the best offer, i contacted the buyer 3 times over the course of the following week asking when he woul be able to collect it. No response from buyer. Assuming buyer had changed his mind i refunded the paypal payment, he then emails within 12 hours asking why i had refunded and that he had paid quite a bit of money for a courier (no mention of a courier being sent or even asking if this was ok, but hey ho)

I explained i had assumed he no longer wanted the item as there had been no contact, he apologised and i sent a paypal request for the payment again which he eventually paid after a few days and a paypal reminder being sent.

10 days ago i had a call from the courier asking if they could come the following afternoon which i was genuinly not going to be there so told them it wasn't suitable, they replied they would contact me the following week to re-arrange.

After trying to call them, it just goes to an answer phone, i eventually manage to ring the buyer who goes on to tell me that he will keep trying them but that the fact i won't leave a voicemail for this courier company or continue to try and contact them is 'annoying'

This item sold on 1st September and to be honest I just want out of the whole transaction now.

Sorry this was longwinded but can anyone explain what options i have please?

soolin

bravobeastie wrote: »

I'm having a similar problem myself. Sold something recently which was not a high value item but is huge. It requires at least 3 maybe 4 people to move it and in my ad i asked that it be collected within 3 days due to needing the space (I know i can only ask this and not enforce it, but didn't foresee it taking longer than a week for buyer to arrange collection)

This is where it gets rather messy. After a week of accepting the best offer, i contacted the buyer 3 times over the course of the following week asking when he woul be able to collect it. No response from buyer. Assuming buyer had changed his mind i refunded the paypal payment, he then emails within 12 hours asking why i had refunded and that he had paid quite a bit of money for a courier (no mention of a courier being sent or even asking if this was ok, but hey ho)

I explained i had assumed he no longer wanted the item as there had been no contact, he apologised and i sent a paypal request for the payment again which he eventually paid after a few days and a paypal reminder being sent.

10 days ago i had a call from the courier asking if they could come the following afternoon which i was genuinly not going to be there so told them it wasn't suitable, they replied they would contact me the following week to re-arrange.

After trying to call them, it just goes to an answer phone, i eventually manage to ring the buyer who goes on to tell me that he will keep trying them but that the fact i won't leave a voicemail for this courier company or continue to try and contact them is 'annoying'

This item sold on 1st September and to be honest I just want out of the whole transaction now.

Sorry this was longwinded but can anyone explain what options i have please?

You have very few options, collection only can be a bit of a gamble and this time I suspect you might have lost your stake. Have a read of the sticky thread mentioned in a previous post, it is all covered there.

Basically though, you have no way of enforcing collection, and if courier does collect you still run the risk of a claim for damage or non arrival.

Just as a bit of an audit, can you check your seller dashboard where it shows defects, I am interested to know whether the refund of the PayPal payment has shown up yet as a defect. Some sellers are saying they haven't had defects, whilst the majority do seem to get one on a refunded payment where no case has been opened to cancel.

bravobeastie

My main problem though is the amount of time this has taken to be collected. 22 days on and it seems i'm doing all the chasing.

Re my dashboard, there is 1 defect recorded but that is down as an item not received. I don't recall a dispute from a buyer though, so this may be recorded due to the refund