ELITE 11+ Awaiting glitches and chatting with friends

karlie88

queen_of_cheap wrote: »

Hear hear Karlie :T :T

I've also seen a lot of what Karlie's posted about. Let's also not forget too the admin staff who get volleys of abuse from patients because they haven't had letters giving their scan results because you've got two months worth of typing to do, ten very urgent clinic letters to type, a phone that never stops ringing, consultants and juniors at your desk 20 times a morning wanting you to type this, type that and type the other, reception staff and nurses coming to you because a patients notes don't have a referral letter or previous clinic letter in them, GP surgeries ringing you all the time to get the fax number for your office that is written on the letter they've just got your phone number from and tons more.

Then you've got the supervising of the support staff, checking their work, listening to their dictations for difficult words because the person dictating is holding the machine right against their mouth and their words are mixed up with heavy breathing, nine times out of ten those dictation so are done by staff who's first language is not English. Then you've got management breathing down your neck because we haven't been sent a scan result that was performed in a different hospital, or you have to drop everything to deal with a complaint. All the while you're still trying to do your job too

Let's also please not forget that very often, those admin staff are disgustingly understaffed and are normally covering for other people, as well as their own jobs.

We get shoured at by patients because we can't give them an appointment tomorrow. We get shouted at because their appointment has been cancelled for a more urgent patient. We get yelled at when our consultants are on leave so can't deal with them there and then. We get yelled at because switchboard have put them through to us instead of where they need to be, we get yelled at because they've not recieved a letter for their appointment.

We also get yelled at when a letter is sent to the address that we have been given for them, they are expecting a letter but don't think to tell us that they've moved house :mad:

Admin staff across the NHS are at breaking point. We get more and more "responsibility" and unreasonable demands from managememt, for very little pay. Most admin staff don't get any more than £20 K a year.

And still we go to work every day, and struggle on. Why? Because we actually do give a toss and try our best. Every day.

So next time you pick up the phone and get shirty with the secretary or receptionist, maybe please try and remember that we can only do our best. We are sorry that our best isn't good enough. If it isn't good enough for you, spare a thought that it won't be good enough for us either

In my long post earlier, I did not acknowledge the great work that you guys do.

To be honest, I don't know how you do it.

Typing a letter would take me 30 minutes. No idea how you do a few hundred every week; along with the pile of other jobs that you have to do.

:A

A consultant would be nothing without his/her secretary.

TrulyMadly

tweets wrote: »

The posts are in next door but ones garden this time and I am on second page trying to go backwards and forwards reading them

You always have this trouble tweets....should we race for the next page?

springdreams

Happy birthday PD :beer:

tweets

lutzi1 wrote: »

Thank you Karlie for this post, and I feel you and your (hard working ) colleagues' pain. I have every respect for people in the public sector, who work hard, who are professional and who try to deliver the best service they possibly can. I've been one as an acccountant in the past and I am one to a lesser extent now. Full respect to everyone who falls into that category. :A

The trouble is, I've seen it from the other side too too often, and I've also seen how it can be in another European county. Far too often over the years I've sat in doctor's surgeries and hospital clinics with timed appointments and seriously lost the will to live. If you're sitting there in a nice suit and complain eventually, you might get somewhere. If I or my husband had behaved so unprofessionally in out professional lives, we'd have been out on our ear. I've sat in so many A&E departments over the years where far too many staff apparently have nothing to do but chat. You sit waiting for an X ray and the staff go off on a coffee break and you can hear every word of their conversations through the wall. For goodness' sake, who else has had a coffee break in the last 20 years? I've sat in A&E at midnight on a Saturday night with a 7 year old daughter with a broken arm and literally NOBODY else in - no emergencies, nothing anywhere - and listened to the nurse who was supposed to be setting her arm chatting aimlessly for half an hour. When my huband eventually went out after a very long time to enquire politely who was going to sort our daughetr out so she could go to bed, said bint reluctantly tore herself away from her conversation and claimed sulkily that she was "just coming".

Last year my husband was admitted to A&E in a German hospital on a Saturday evening being very seriously ill. Within two hours, his bloods had been couriered 80 miles to the nearest specialist University hospital and the results sent back. If he'd been admitted to the average English A&E, I seriously wonder if he would still have been here with me today.

This is not just a "poke" at the NHS - I know that there are many hardworking and excellent people working there. My mother when she was dying had excellent care and I am very grateful for that. The trouble is that it is a lottery and for every professional hardworking person there is at least the same number who don't give a flying wotsit, and unless we stop pretending that all are equally excellent we will never get anything improved. Everyone who works in the NHS - and I exclude you naturally from this dear karlie - is not a saint. It is often very poorly managed and staffed by lazy and inadequate staff on slave wages, more's the pity.

I cringe everytime I see the advert on strokes and will never forget what that doctor said to my me and my mum on New Years Day :mad: This was a couple years ago

TrulyMadly

lutzi1 wrote: »

That's her!

She has beautiful eyelashes:)

littlebluebird

Savvybuyer wrote: »

Yes, I can't say that I've seen them in M.

If anyone (who isn't subject to N.Ireland data) has Birds Eye Crispy Chicken 2 pack on a womble, that is another one to watch vs M. TIA.

Did you miss my earlier post Savvy?

tweets

TrulyMadly wrote: »

You always have this trouble tweets....should we race for the next page?

Yes I will beat ya

lutzi1

TrulyMadly wrote: »

I love the mushroom one but sick to death of the rest:o

Put lots of extra stuff on the top - pimp that pizza!

tweets

tweets