Broadband speed check

Uxb

More likely that there is a fault on the line
When the new ISP takes over the DSALM at the exchange is reset to maximum speed.
Then...because there is a fault which is detected by the DSLAM is just reduces the speed to what the line is actually capable of in the first place.
So you are back to square one.

Drops outs are indeed a sign that there is a fault and yes dropping the speed down is exactly what should be happening if there are drops outs, otherwise you will get errors on the line if the speed is maintained with faulty/corrupted data possibly being passed and assuming you use the line for online banking etc then you probably don't want this.

Squire_Fulwood

The reason I posted was because the fault on the line argument didn't seem to hold when three of us (one in a different county) had the speed reduction.

The 4G idea is attractive and if ever it reaches the sticks I will consider it.

Whatever is happening it is a recent phenomena since all was sweetness and light not so long ago.

Squire_Fulwood

Speed now 0.1 Mb/s and being cut off frequently. ISP says they have detected a fault.

Bye for now.

Squire_Fulwood

Peep Bo. I go, I come back. Mr. Mender found two faults and fixed it. It only took a week or so for which I am sure I will be charged.

inspace

macman wrote: »

OP: the 'first relative' problem (connection or speed dropping when a phone is being used) is almost certainly due to a faulty ADSL filter. Swap them all out in turn to find the duff one.

My phone used to always disconnect me from the internet whenever it rang or if we made a call - just changed supplier and kept all wiring the same just added new modem and router and it no longer does it
- so not always a dodgy filter it seems.
(from sky to plusnet)

head-banger

In the case of one of them his broadband kept dropping out and it was every time someone in the house used the phone.

there are 2 reasons that can cause this problem.

1, do they have telephone extensions in the house?
the fault can be caused with any extensions in the premises not having an adsl splitter/filter fitted.

if you have say your main phone point and 1 or more extensions then each needs a splitter/filter fitted to it. this is true even if the extension is never used. if the extension has a phone plugged in and no splitter/filter fitted and you pick up the phone then it takes over the line hence why you lose broadband connection because the signal is not being split and cannot connect so thats why it drops out, when the phone is replaced the connection will come back.

2, this can happen if your phone line is what they call "Star Wired". this means the main line comes into your premises to a junction box and all phone points are wired from there with no demarcation or main phone point so all points act like the main point. this is not found very much now but is still a possibility especially with older houses that have not been updated in years. if your cabling has been updated within the last 10 years or so this should not be a factor.

i have had these 2 quite a lot when calling at someones home to fault find their drop out problems..

also note if your ISP sends an engineer out from openreach if the fault is found in your premises and not the network then the charge is £130 wether your ISP passes that onto you is upto them so its always best to check the fault still appears if you disconnect all extensions from your main phone socket.