John Lewis - returning a tablet?

agrinnall

callmechar wrote: »

I ordered online but got delivered to the shop for collection. Do the dsr's still apply?

agrinnall wrote: »

Yes they do - well, it's now the Consumer Contracts Regulations, but they will apply and you should be allowed to switch a tablet on to check its suitability.

I can't really say any more than my original answer.

wealdroam

callmechar wrote: »

I ordered online but got delivered to the shop for collection. Do the dsr's still apply?

Yes the cancellation rights of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do apply.

But so does the rest of of that Act... in particular, Regulation 34, where it says:

(9) If (in the case of a sales contract) the value of the goods is diminished by any amount as a result of handling of the goods by the consumer beyond what is necessary to establish the nature, characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price.
(10) An amount that may be recovered under paragraph (9)—
(a)may be deducted from the amount to be reimbursed under paragraph (1);
(b)otherwise, must be paid by the consumer to the trader.
(11) Paragraph (9) does not apply if the trader has failed to provide the consumer with the information on the right to cancel required by paragraph (l) of Schedule 2, in accordance with Part 2.
(12) For the purposes of paragraph (9) handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop.

neilmcl

callmechar wrote: »

I ordered online but got delivered to the shop for collection. Do the dsr's still apply?

Yes, the CCRs still apply as long as you made exclusive use of distance communications up to the time the contract was concluded. In other words as long as all communication was performed at a distance up to the point the items were paid for and dispatched then this is classed as a distance contract. It doesn't matter where you pick the goods up from, the contract has already been concluded.