Vodafone data charges

popeye2755

Hey guys,

There's probably not a lot I can do about this, but here goes:

Our daughter has managed to create a data bill of over £300 in the last 2 months. Prior to this, the extra data costs were minimal. We have a contract with 3 phones, varying data plans and handsets. The one in question is a 250Mb contract, and the handset is an iPhone 4S. I know the allowance is small, but according to Vodafone, the data usage is in excess of 10Gb over the last 2 months. I have no problem with the data usage, it's just the cost of the excess. I've spoken to Vodafone, but they have said "tough". I've also reported the handset lost so no more charges can occur! I was wondering if anyone had any suggestions as to how to lower the charges as we're struggling at the moment and this is the last thing we need...

Thanks

grumbler

popeye2755 wrote: »

...I've also reported the handset lost so no more charges can occur!

Hope you have not asked to block the handset.
Reporting the sim lost would be more reasonable. Even simpler was just to switch the mobile data off.

I was wondering if anyone had any suggestions as to how to lower the charges as we're struggling at the moment and this is the last thing we need...

Sell the phone and buy something simpler and cheaper that you can keep control over.

cklass

I don't think you're going to get the kind of answers you're hoping for. If Vodafone reduced the bills of every customer that asked, they wouldn't have much of a business. Was your daughter not aware of her monthly allowance?

You could try emailing their Web Relations team and asking them if they're willing to provide a one off discount as a gesture of goodwill because you're facing financial hardship, but don't be surprised if they say no. Contact instructions are under 'Biography' here.

If possible, cap your bills to avoid this problem in the future.

Vodafone

Hi popeye2755,

Thanks for making me aware of this.

As suggested by cklass, email me with your details via the link in our profile here so I can take a look at things for you.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK