Financial Ombudsman have lost my paperwork!

sharon19713

I recently received an email from the Financial Ombudsman stating that during the changeover to their new their new "system", all my PPI claim information had been lost. Although extremely apologetic to me, the FOS did not offer any solutions and simply told me to re-submit all my PPI claims, which I originally submitted approximately 3 years ago. All claims were "being processed" by FOS and I have moved home and am unable to locate my original paperwork.

Is there anything at all I can do about this please

dunstonh

If you didnt add any new information to the FOS when you referred the complaint to them then there is nothing extra to supply. Tell them to refer to your complaint letter to the firm you are complaining about.

WorkingGirl

sharon19713 wrote: »

I recently received an email from the Financial Ombudsman stating that during the changeover to their new their new "system", all my PPI claim information had been lost. Although extremely apologetic to me, the FOS did not offer any solutions and simply told me to re-submit all my PPI claims, which I originally submitted approximately 3 years ago. All claims were "being processed" by FOS and I have moved home and am unable to locate my original paperwork.

Is there anything at all I can do about this please

Sounds like a typical spam/phishing email attempt.

Do not respond to the email.

Call the individual who was processing your claim on the individual direct number that has previously been advised to you.

If all else fails contact the FOS on the number given on the FOS website.

I'm sure they will gladly tell you the position, and in the unlikely event there is any truth in this, how best to proceed.

Do not call any number given in the email. Only call the FOS on a number you are certain is correct.

Ogre_De_Flamme

Please reproduce the email. I believe even though the FOS have computers, they still have a paper case filing system.
If you have an open case at the FOS and the email is genuine, this link will help:
http://www.fos.org.uk/publications/factsheets/complaints-about-our-service.pdf

[Deleted User]

The Ombudsman is unlikely to have "lost" anything. As others have said, contact FOS via their website or official telephone numbers and do not respond to any such E-Mails now or in the future.