EE charged for outside allowance after closing account with PAC code?

Asghar

Cannot believe this final bill for one of my contract numbers with EE.
Contract was £13.93 a month and asked for a PAC code to leave EE within the 14 days DSR as the contract renewal was actually more than what I was told on the phone. I was told to give 30 days notice.
On the final bill for that number they refunded part of the monthly charge which I had paid in advance, then charged me for a "Notice Period Charge" and finally charged me £296 ex VAT for usage on the day the PAC code went through and the number was transferred away.








How can this be right, PAC code went through on 27 August and I have data showing used within and also outside my allowance on that day. When the SIM card went out of service it was finished.


Has this happened to anyone else?
Have to calm down before I ring them tomorrow.

simax

You've been charged incorrectly for Internet. That shouldn't be on there at all. Ask them to place the data charge into dispute and to be sent off to the recalculation team.

Asghar

simax wrote: »

You've been charged incorrectly for Internet. That shouldn't be on there at all. Ask them to place the data charge into dispute and to be sent off to the recalculation team.

Thanks for the reply, hopefully it will be simple to sort out.

BullfrogXP

Looks like it could be correct, in fact.


The bill indicates your normal billing date was 13th of the month. But the refund on line rental suggests the billing period ended earlier (27th August, rather than 12 September).


It also appears your normal data allowance was 1 GB ? Of which, during the shortened period you used 630 MB.
Due to the billing period not being the full month, they will have pro-rated the allowance down, hence the charge for excessive use of data.

Guys_Dad

But having paid in advance, they already had the money for the data and could have taken a different line for repayment by saying that the data used was in excess of the pro-rata amount and supplied a calculation showing how much that would have been (as per bill) and that is why no refund would have been due.