Possible Sky deal

teddysmum

I have deleted this post, after cancelling my Sky tv and speaking to their retentions, as much has become irrelevant.


However, I have commented on my experience in post #5 ,below.

[Deleted User]

I think some other companies allow you to set a date for the transfer (after the minimum 2 weeks or so). I've just had a quick look but can't see which one it was, but it must have been one or more of BT, Plusnet and TalkTalk.

I think you may be able to get cheaper than the Tesco deal eg Plusnet 155.88 (line rental up front) + 2.49*12 (broadband) - 150 (quidco) + 5*12 (anytime calls - optional) = 95.76 = 7.98 per month (ie over £6 cheaper each month). Caller display is 99p extra per month. This assumes that Quidco comes through; you've got less cashback at risk via Tesco.

If nothing else, it gives you something else to bargain with Sky with. I'm currently paying £10pm with Sky with free line rental and I may well go to Plusnet for the saving (£3.97 per month including caller display so a £6pm saving and a lot more vs the full cost of £25 or so). The offers and cashback are changing every few days though.

HTH

teddysmum

No sign of a £150 cashback. Topcashback and Quidco are both at £35.35 and £35 resp..

[Deleted User]

teddysmum wrote: »

No sign of a £150 cashback. Topcashback and Quidco are both at £35.35 and £35 resp..

Agreed. There are new (much lower) cash backs from this morning. You can get a £120 Love2shop voucher choosing TalkTalk through the Broadband Choices comparison site.

teddysmum

I just cancelled my tv and saying I will think about phone/broadband and can conclude that a qualification to work in the call centre is to be a liar.


1.The man, with a broad Scottish accent, said that if I cancel tv, it will be at full price and I will never be offered a discount.


2. He said not to believe anything said on MSE forums.


3. All retentions staff offer the same deals, which they have to stick to, no one has been given free line rental and I will not be offered half price tv.


4. He started on the rant about BT, Talk Talk , Plusnet and Tesco traffic managing and about having to pay huge amounts to BT if you go over the limit (ignoring my comment that a sensible person would only take unlimited broadband).


5. When he couldn't talk me into having the basic tv package (to save money), as I said it has little more to offer than Freeview (have two Humax boxes), he said I'd have to pay full price for phone and broadband and became quite stroppy when I said I wouldn't do this, as others' are cheaper.


6. He said no offers on phone ,broadband, but then offered £20.40 (in effect free broadband), I believe including anytime calls and not subject to another supplement for not having tv.


7.He said not to bother calling on Saturday, when bb and phone have 31 days to go, as no one will improve his offer and there is no need for any more contact; just instruct a new provider to take over.


8. My big concern, which I am going to check, is that when I mentioned 31 days' notice needed to have the phone line and broadband migrateded , he insisted that you only have to give two weeks notice. I asked if this was really correct, as my understanding is that, though a new provider tends to take over after 2 weeks or so, you still have to pay for and give a month's notice. He insisted this was correct ie a month for tv and only two weeks for the other services.

Tropez

Hi, Teddysmum. I had an advisor a few months ago who sounds a lot like the one you describe, including the stroppy behaviour and argumentative nature. The guy turned out to be a right bonehead and put in a cancellation order on my phone and broadband (which I hadn't asked to cancel) which resulted in a week of messing about to fix his mistake.

teddysmum

Tropez wrote: »

Hi, Teddysmum. I had an advisor a few months ago who sounds a lot like the one you describe, including the stroppy behaviour and argumentative nature. The guy turned out to be a right bonehead and put in a cancellation order on my phone and broadband (which I hadn't asked to cancel) which resulted in a week of messing about to fix his mistake.

Scottish and called 'Steve'.


I have rung again, to query the two weeks' only notice and was told it is correct, but 30/31 days for tv.


This one was Scottish, wouldn't improve on the other's offers and reiterated that people on here all tell porkies about their offers. No one has been given free line rental, according to him, too.

Tropez

teddysmum wrote: »

Scottish and called 'Steve'.


I have rung again, to query the two weeks' only notice and was told it is correct, but 30/31 days for tv.


This one was Scottish, wouldn't improve on the other's offers and reiterated that people on here all tell porkies about their offers. No one has been given free line rental, according to him, too.

I can't recall his name now but he was Scottish (although one of their call centres is in Scotland).

But he did also make claims that no one had ever been given offers and the rest of it.

[Deleted User]

I have copied the Sky broadband T&C section 11(g) below. The only mention of a notice period is in (c) - 10 working days ie 2 weeks, so that appears to tie in with what you've been told.
---
If you tell us that you want to end this Contract under this Condition 11(g), the amount of notice you need to give us will depend on which network your services are currently being provided on and on what you want to do with your broadband service. 

a. If we are providing your services on BT’s network and you are switching to another broadband provider which can provide broadband services on your existing phone line we will provide you with a Migration Authorisation Code (MAC). You will need to give your MAC to your new provider. Your Sky Broadband service will end when we are notified by your new provider that your broadband service is switching and this Contract will end at the same time. If you have not used your MAC within 30 days it will expire and you will continue to receive Sky Broadband under this Contract unless you tell us otherwise.

b. If you are switching to another broadband provider which can provide broadband services on your existing phone line without a MAC, your Sky Broadband service will end once we are notified by your new provider that your broadband service is switching and this Contract will end at the same time. If we do not receive any notification then you will continue to receive Sky Broadband unless you tell us otherwise.

c. If you are not switching to another broadband provider but want to end this Contract or you are switching to a provider who cannot provide services on your existing line then you must give us at least 10 working days notice. Your Sky Broadband service and this Contract will end once this notice period expires.