How long before BT regard me as a "new" customer

Paperweight

I am an existing BT customer and my current deal ends on 22/10 although I seem to have paid my line rental until 26/10. I want to switch to BT infinity, however I am being quoted £23/mth by BT despite the new customer deal being £5/mth for 6 months and then £15/mth for the next 12 months. New customers also get a £125 Sainsburys voucher.
If I cancel my current BT deal (either now or from 26/10) how long will I have to wait before BT regard me as a new customer?
(Originally posted in a different thread)

LazyTyper

Usually it's about 12 months.

Did you check the T&Cs for the 'new customer' promotion?

jhp

Usually 12 months.

When you say cancel are you proposing to terminate all the services you have with them then?

kwikbreaks

Migrate to Plusnet instead. £151 through TopCashBack and half price for 12 months. TopCashBack deal only has 2 days to run so make your mind up quickly and get your MAC from BT now. If you ask for the MAC they may well do a deal anyway although I doubt it will be as good as the TCB+PN one you can get. There will be a small early termination fee from BT but the extra cashback over the voucher should more than pay for that.

dee19567

Hi
Can anyone please help me? I have joined bt infinity two days ago through the mse web site very happy with conection all went well,
I have claimed my Sainsbury £125 voucher and on its way, however when I ordered my bt through mse there was another voucher to claim, Next £40 voucher, I cant find anywhere of claiming this voucher on mse site. anyone having the same problems?:money: