BT Cancellation Problems

mjames85

Hi,

I've just moved house and wanted to cancel BT, the first CS agent hung up (or the line dropped) during the canx questions, the 2nd agent was rude unhelpful, asking umpteen "is there a reason ..." questions even after I'd answered several times and said i refuse to discuss it further. it took a request to speak to his manager before he accepted I could cancel my account and actually did it!!

The information I received was also very inconsistent, on the call I was told I'd have to pay 30 days notice + £30 cancellation fee - which is outrageous (I'm just past the 12 months min term I agreed so that's not early-termination) and I've now received an email saying the service will be stopped in 1 weeks time!

I will be complaining to BT/ofcom though I don't expect any joy there. but surely this is not legal? the £30 termination fee seems shady to start with and making me pay for 30 days then cutting the service in 7 surely must be illegal??

Spleen vented! I'm sure many other providers are no better but that's the last money BT will ever get out of me.

Regards,

Mark

Millbankfamily

Sorry to hear about your struggle with BT. Don't think they charge cancellation fee outside of the minimum term. And the 30days notice is for you to find another provider. So if they take £30, make sure you get it back. However you will still be required to pay for line rental and any of its service you use within the notice period or until your transfer. Odds stacked in their favour but wish you luck as we are also trying to see if we can move suppliers.

cajef

mjames85 wrote: »

The information I received was also very inconsistent, on the call I was told I'd have to pay 30 days notice + £30 cancellation fee

If you are cancelling your broadband BT Openreach charge all ISP's a standard £30 disconnection fee to pay for the work at the exchange, if you transfer your broadband to another ISP using a MAC there is no charge.

macman

It's not an early termination charge, it's a broadband cease charge

cajef

Millbankfamily wrote: »

Don't think they charge cancellation fee outside of the minimum term.

Incorrect see posts #4 & 5 in the thread.

mjames85

I don't know where else I'd have to pay a fee as well as give an agreed notice period, i suppose I should be grateful the T&Cs didn't say the termination fee was £100!?!