!!!!!-footing around Feedback

deecy

I've had it people leave me bad feedback because THEY didn't read the description properly

or because they thought the item didn't look as good as the picture (item is picture - picture is item duh!)

I always leave good feedback if someone pays within a reasonable amount of time - usually within minutes as all my items sell at £1 but recently with rise of people who buy your product then complain it's not what they thought it would be 'and by the way I didn't read the description' can I have a refund? I have decided to stop !!!!! footing the whole feedback issue and become pro active.

Two examples - 4991885750 Someone buys 5 of my items I post them out next day, then emails to say he didn't read the description and they are not what he thought they would be. He questions my listing, questions my design (though he liked well enough to buy 5) questions my morals for selling the item & asks for a refund. My refund policy states 'if not as described return to us & we will refund the purchase cost' I refused his refund and offered him a credit note for my ebay store. I await the negative feedback with relish

Next guy buys a 'buy it now' auction 5380765274 which clearly states not to purchase until the prospective purchaser has contacted me as the listing pertains to my photographic company and I need to check I'm free on any particular date the purchaser may want to book me for. This guy buys the auction, and goes quiet for 10 days having paid the initial £1 - which secures the date - (yet he hasn't told me the date he would like to secure) He then calmly emails today to say 'oh I don't need you any more'. I went straight to feedback & left a frank & full neutral - luckily for me I hadn't left positive straight away.

So I'm fed up with being nice to people who leave me bad or neutral feedback when it is THEIR fault for not reading the listing properly. Stuff trying to keep 100% feedback I'm at 99% at the moment & I expect it to plummet lol

PASCALI

I can see why the buyer had a problem with your first item, there are several thousand silicone wristbands on sale for less than this amount, these are made to last, yours only lasts for one wear, perhaps you should highlight this more.
Re the second item because you are asking the buyer to make an effort you will invariably get problems with some buyers, who for example will buy it before going though your online quote (looks neat) and then have second thoughtsafter they get a price.
As for feedback, as long as you maintain 98%+ you do not have to worry

soolin

Be careful of your second listing style you are actually working against ebay terms and conditions. You cannot sell the right to buy something at a higher price, that is fee avoidance especially as you are selling it via the clothing section and not services section.

As for the feedback question generally, some items generate more customer disatisfaction than others. I think that although you were careful in your first listing people only tend to read what they want and didn't realise they were just buying paper bands.

Soo

lynnemcf

I know exactly what Tyvek is, but not everyone will know what it is, and there are so many silicone wristbands around I guess your customers just assume. To make it absolutely clear that Tyvek is a strip then why not take a photo of it as you mail it out. Then there can be no mistakes.

deecy

hi, thanks for the replies

The description of the band is very clear, it says it's NOT silicone, it says it IS Tyvek in the title AND in the description AND it defines Tyvek in full as part of the description too. I don't see how anyone reading this could believe these bands were silicone?

I can't believe people who admit to not reading the description then have the nerve to ask for a refund or leave me negative feedback.


The BIN on the second auction secures a date. I only have about 6 saturdays in the next 6 months available so securing the date is a crucial part of the booking process. I haven't had any emails from Ebay about the listing.

The item is listed under WEDDING PHOTOGRAPHY - which Ebay puts within the Wedding Accessories section

I often thought people who list their auctions with a big paragraph at the beginning saying 'please read this listing in full' were being too cautious but it's a neccessity against life's idiots

Tojo_Ralph

deecy wrote:

Next guy buys a 'buy it now' auction 5380765274 which clearly states not to purchase until the prospective purchaser has contacted me as the listing pertains to my photographic company and I need to check I'm free on any particular date the purchaser may want to book me for.

As Soo has quite rightly pointed out.....
"You cannot sell the right to buy something at a higher price, that is fee avoidance especially as you are selling it via the clothing section and not services section"

deecy wrote:

I haven't had any emails from Ebay about the listing.

You won't do unless someone reports it for the above offences. EBay act on reports from users (sometimes) rather than their own initiative.

PASCALI

I have reread your description again, if you asked 100 people what Tyvek is 99 would not have a clue, say wristband and 99% would assume silicone.
You say they are
light, flexible, waterproof & almost indestructable
and two lines later you say
Once fastened they are secure & can only be removed by scissors

If I got one of those you would certainly get a neg, why not put in very large writing
CAN ONLY BE WORN ONCE

deecy

I would have to argue that i'm not selling the right to buy something at a higher price. The £1 is a payment that secures the date, pay £1 I will secure the date - if it's free - hence the need to contact me. Once the date is secure the transaction of the booking takes place outside of ebay.

As almost all of my ebay enquiries come as a result of someone seeing the blessing or wedding listing and then emailing me via my own website It certainly isn't motivated by fee avoidance.

Would it be fee avoidance if I listed it at £268.75 which is the lowest priced wedding package? But took only a £1 deposit to secure the date? As the listing would doubtless go unsold yet I would generate several leads from it.. So which is best as far as Ebay is concerned?

And as i have said Ebay puts the wedding photography catagory within wedding accessories. Not much I can do about that.

deecy

Hi PASCALI

You would neg me? even though

There is a definition of Tyvek within the listing

It clearly states in the title it's TYVEK

It says it's NOT silcone

It says they can only be removed by scissors

Surely the title & description along with common sense tells you that you don't get silicone for £1 with free P&P?

They are waterproof so can be worn in the shower, if you do want to take it off then they are cheap enough to buy a few. As the description states they are primarily for wearing at one of the pride events over the UK, these events last a day or possibly a weekend so longevity is not an issue although I wear mine all the time.

Tojo_Ralph

deecy wrote:

I would have to argue that i'm not selling the right to buy something at a higher price. The £1 is a payment that secures the date, pay £1 I will secure the date - if it's free - hence the need to contact me...... £268.75 is the lowest priced wedding package...... Once the date is secure the transaction of the booking takes place outside of ebay.

So the winning bidder wins the right to buy something at a higher price outwith EBay?

That one falls into listing techniques that circumvent eBay's fee structure, i.e. Selling an item that requires an additional purchase from the seller.

PASCALI

Yes I would neg you, you said in your opening post that the buyer of 5 of these questioned your morals, hiding behind not reading the description properly is one of the worst traits of an ebay seller, I suppose you will move onto selling links or ebooks next.
Can you not see that if your customers are not happy with the product you have a problem ?
Re the Gay Pride festivals are you selling them on behalf of these, are you donating any of the proceeds to them?