Issue with ebay purchase

sugarbabe84

LilElvis wrote: »

In your link you have said that you will leave the item at your door for collection. This is a very bad idea, no matter the inconvenience, as you need to have proof that the item has been returned if you want a refund.

Yes, I decided not to leave it and took it in.

sugarbabe84

gik wrote: »

From memory it was an estimated delivery date...not a guaranteed one.

Okay, in that case if I'd known I'd not have ordered.

I have a very busy life and am often away with work so am not always at home. That said, I've never had this problem when ordering stuff online.

I guess it's easier and more manageable for those who just stay at home with no other commitments.

marliepanda

But your OP says 'delivery estimate' which is just that, an educated guess.

pinkshoes

PHONE Ebay, and ask them to change the dispute from item not received, to item not as described, and put in the dispute item is damaged, and you would like seller to pay return postage.

Have you uploaded images of the damage to the dispute?

sugarbabe84

pinkshoes wrote: »

PHONE Ebay, and ask them to change the dispute from item not received, to item not as described, and put in the dispute item is damaged, and you would like seller to pay return postage.

Have you uploaded images of the damage to the dispute?

Thanks a lot, I'll do that.

No, I haven't uploaded the images. I think I'll do that.

lucy03

sugarbabe84 wrote: »

Okay, in that case if I'd known I'd not have ordered.

I have a very busy life and am often away with work so am not always at home. That said, I've never had this problem when ordering stuff online.

I guess it's easier and more manageable for those who just stay at home with no other commitments.

I have to say, in all honesty, that you've made it very hard for the seller to help with threats of legal action, abandoning the item and, I assume, negative feedback. Most people with busy lives would get the item delivered on a guaranteed date or use a service such as Amazon Locker. Just send it back, or make it available for collection, and confirm that you want a refund, let them sort out the damage with the courier. On principle you mentioned you didn't see why you should do that, but IMO a district judge at a small claims court would expect you to both legally and in principle.

visidigi

sugarbabe84 wrote: »

Okay, in that case if I'd known I'd not have ordered.

I have a very busy life and am often away with work so am not always at home. That said, I've never had this problem when ordering stuff online.

I guess it's easier and more manageable for those who just stay at home with no other commitments.

I work excessive hours, I travel a lot, but I still manage not to make a retailers life almost impossible.

Its not about people who stay at home, I think your opinion that because you work that's why there is a problem is nothing but an excuse.

The delivery was estimated, the delivery was, according to the tracking data attempted. We don't know the details of your flat/house/ etc that may make giving you a delivery card impossible.

I would recommend you use a service such as Collect+ where you can drop the package into a local shop and have it returned - it should cost less than £4.

Id only buy from companies that can offer you lockers services etc if you cannot do deliveries to work instead as if one of these ended up in court I'm not actually convinced you would win.

Chopstheduck

I'd wait for eBay to tell you to return the item - often they don't bother and you may get a full refund in any case. I have also been given prepaid postage by ebay in the past to return an item.


Whatever you do avoid INTERPARCEL at all costs. I had a parcel go missing wiht them and they avoid all liability.

sugarbabe84

Chopstheduck wrote: »

I'd wait for eBay to tell you to return the item - often they don't bother and you may get a full refund in any case. I have also been given prepaid postage by ebay in the past to return an item.


Whatever you do avoid INTERPARCEL at all costs. I had a parcel go missing wiht them and they avoid all liability.

Yes, I spoke to ebay and they were extremely helpful and iterated that I should not arrange the delivery myself and that it should be the responsibility of city link or the seller.

sugarbabe84

visidigi wrote: »

I work excessive hours, I travel a lot, but I still manage not to make a retailers life almost impossible.

Its not about people who stay at home, I think your opinion that because you work that's why there is a problem is nothing but an excuse.

The delivery was estimated, the delivery was, according to the tracking data attempted. We don't know the details of your flat/house/ etc that may make giving you a delivery card impossible.

I would recommend you use a service such as Collect+ where you can drop the package into a local shop and have it returned - it should cost less than £4.

Id only buy from companies that can offer you lockers services etc if you cannot do deliveries to work instead as if one of these ended up in court I'm not actually convinced you would win.

Thanks for the recommendations. Ordinarily I would have parcels delivered to work, but this is a very large one and I don't drive to work, so it had to be delivered at home. Even click and collect would not have worked.