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thinking of using Litchfield to claim PPI
in Reclaim bank & credit card charges
41 replies 27.4K views
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The FOS do not have any remit over claims companies. Its the Legal ombudsman that does.
Both companies have been dissolved and should no longer be trading as Limited companies. They may be trading as sole trader/businesses but we cannot confirm this as we are only a registry for Limited companies.
Name & Registered Office:
LITCHFIELD PRICE LIMITED
THE OLD FACTORY BUILDING CHURCH STREET
Status: Dissolved 21/06/2016
Name & Registered Office:
HAMPTON RAE LIMITED
1ST FLOOR 12 TAWE BUSINESS VILLAGE
SWANSEA ENTERPRISE PARK
Status: Dissolved 19/04/2016
Companies House Contact Centre
I will now have too consider a chargeback as £349 out of pocket since taking up there services in 09/2014
Hate dishonest people....
Any Help on this situation would be great full ?
Hampton Rae found nothing within 12 weeks and have consistently refused to refund our money. We did receive a refund through our credit card company using a charge back but they took the money back from us as Hampton Rae said they were still waiting on one more claim, from the credit card company. The CC company provided a letter to prove we did not have PPI but Hampton Rae are still making excuses and we do not have the money.
We were promised it was with the accounts department and would be refunded this month, that did not happen. The accounts department do not take phone calls, the staff do not know who their manager is (so they claim) and even blame a promise made a broken on someone covering the phones for lunch!
Avoid this company at all costs, they tell you a different story every time you phone and their word is worth nothing.
Any ideas on how to get our money back would be much appreciated, it has been incredibly stressful and my job this weekend is to write to the Financial Conduct Authority.
Do not go near them whatever you do.
No point writing to the FCA, complain to the Legal Ombudsman;
Live chat function Mon-Fri between 08:30am and 5:30pm: https://legalombudsman.live-chat-help.com/
Call Mon-Fri between 08:30am-5:30pm on 0300 555 0333 or on minicom 0300 555 1777
Email on [email protected]
Or write at Legal ombudsman, PO Box 6804, Wolverhampton, WV1 9WG
You can also follow on facebook or twitter @Legal_Ombudsman
If they refuse then go to FOS. (This only works if you paid by credit card, not a debit card).
[FONT="]The Office for Legal Complaints Board have decided that it is in the public interest to publish details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with our Category 1 Publishing Policy and Criteria.[/FONT]
[/FONT][FONT="]Between 1 January and 30 June 2016 we accepted 92 complaints about JAS for investigation. We have been advised by a number of complainants that, in the initial sales call, JAS told them that their claims would be resolved quickly, and that the upfront fee was refundable in the event that all claims were ultimately unsuccessful.[/FONT]
[/FONT][FONT="]Upon reviewing the ombudsman decisions made, and cases we are currently accepting, there are several key trends:[/FONT]
[FONT="]Furthermore, we have seen a pattern of behaviour which shows that JAS are failing to respond to consumers’ complaints within an eight week period. Additionally, they are failing to comply with all of our requests for information. [/FONT]
- [FONT="]JAS are taking upfront fees, but failing to adequately progress claims; and[/FONT]
- [FONT="]JAS are failing to keep customers updated as to the progress of their claims.[/FONT]
[FONT="]Information for consumers[/FONT][FONT="]
- [FONT="]If you haven’t complained to the Legal Ombudsman but would like to, please read our Making a Complaint section on the website to find out what steps to take. Please note, you must ensure that you’ve made a complaint to the service provider first and given them 8 weeks to respond.[/FONT]
For more information about this Category 1 Decision, please click here.[/FONT]
I am the official organisation representative of the Legal Ombudsman service. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected]"
(I was surprised at the £4000 sum as I had successfully claimed - when the PPI 'scandal' first cropped up - and was awarded refunds by my banks/lenders. I told L/Price this but they still told me £4000 was 'probably due'.)
Various documents were e-mailed to me and I provided electronic signatures (they talked me through how to do this).
They told me my on-line, electronic (personal) portal would be updated so that I could check on how my claims were progressing.
I think the portal was updated only once....
I had a letter from one of my banks telling me I'd already claimed and was due no more - exactly as I expected. I e-mailed the letter immediately to Litchfield Price and expected my portal to be updated. It wasn't....
Having 'googled' Litchfield Price and seeing the dreadful reviews/comments about them, I became suspicious so started sending them daily e-mails (on 29 June 2016) asking them to respond and confirm that they'd received my bank's letter and explain the portal to me. My e-mails were getting ever desperate....
They failed to respond.
I contacted my bank and after providing them with a plethora of information/dates etc, I was so pleased to see that the £495 was refunded to my c/card.
I stopped sending daily e-mails to L/Price thinking the saga had finished.
I kept checking my portal... It's never been updated.
Lo and behold! I had a call from L/Price on 18 July 2016 and the chap who called me tried his best to help (I think he was genuine - just a worker there doing a job) but he had been instructed to call me and was not aware of the loads of e-mails I'd sent to them. He could tell me nothing about my so-called 'claims' so I told him I wanted to cancel all dealings with them as the 'service' (I use the term loosely) I'd received from them had been non-existent.
He said that I'd have to pay them 'a substantial sum' over the £495 as they'd charge me £35 per hour for the work they'd done on my claims. Work? What work? From what I could see, it would probably take about an hour maximum! (He was not aware that my £495 had been refunded and I certainly didn't tell him!)
I asked him what 'a substantial sum' meant and he said he'd need to check with their accounts department. He put me on hold then told me that no-one was available...
I followed up his phone call with an e-mail to them giving instruction that I wished to cancel my dealings with them immediately.
I then received a letter from my bank enclosing (very poor quality - illegible in some parts)documentation provided by Litchfield Price (dated 29 July 2016 - all wording suggesting that they were still a 'limited company' even though they'd been dissolved) saying that I'd broken my agreement with them.
My bank have asked me to provide a rebuttal to Litchfield Price's comments....
I've been so worried about this...:(
Following looking at this very interesting and informative website today, I had an on-line chat today with the Legal Ombudsman. Absolutely brilliant! They've confirmed I can still make a complaint to L/Price (keeping my bank informed of course).
A 'formal complaint' letter will be going to Litchfield Price shortly and let's see what sort of response I get from them... (I must allow 8 weeks for them to respond.)
To everyone out there: Be warned! Don't go through the upset that I have! I've learned my lesson now and have blocked 'cold callers' from my landline and mobile telephone numbers. I've also learned NEVER to hand over my credit card details to 'cold callers'!
If you've had dealing with this wretched company, please contact the Legal Ombudsman!
They did not succeed in claiming anything for me.
I was not aware of that I had any PPI but they convinced me that they were aware of certain accounts that I'd had which I had PPI on.
What a bloody idiot I was.
That needed my credit card details to "Ping"1p which would prove it was my account.
They took £495.00!!!!!!!!!
It was withdrawn by TMG Brokers according to Barclays.
Who are these people and has anyone else heard of them?