thinking of using Litchfield to claim PPI

edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
41 replies 27.4K views
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  • dunstonhdunstonh Forumite
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    I am now in the process of contacting the FO to see if they can resolve the issue.

    The FOS do not have any remit over claims companies. Its the Legal ombudsman that does.
    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
  • Thank you for your email.

    Both companies have been dissolved and should no longer be trading as Limited companies. They may be trading as sole trader/businesses but we cannot confirm this as we are only a registry for Limited companies.

    Name & Registered Office:
    LITCHFIELD PRICE LIMITED
    THE OLD FACTORY BUILDING CHURCH STREET
    PONTARDAWE
    SWANSEA
    UNITED KINGDOM
    SA8 4JB
    Status: Dissolved 21/06/2016

    Name & Registered Office:
    HAMPTON RAE LIMITED
    1ST FLOOR 12 TAWE BUSINESS VILLAGE
    SWANSEA ENTERPRISE PARK
    SWANSEA
    SA7 9LA
    Status: Dissolved 19/04/2016


    Yours faithfully,
    Aimee Gregory
    Companies House Contact Centre
    [email protected]
  • I have contacted them and they are apparently now Litchfield price and Hampton Rae, too which they are committing an offence, what a surprise.

    I will now have too consider a chargeback as £349 out of pocket since taking up there services in 09/2014

    Hate dishonest people....

    Any Help on this situation would be great full ?
  • My husband signed up to this scheme through Hampton Rae in May 2015 with a promise that his £495 would be refunded if no PPI had been found within 12 weeks.

    Hampton Rae found nothing within 12 weeks and have consistently refused to refund our money. We did receive a refund through our credit card company using a charge back but they took the money back from us as Hampton Rae said they were still waiting on one more claim, from the credit card company. The CC company provided a letter to prove we did not have PPI but Hampton Rae are still making excuses and we do not have the money.

    We were promised it was with the accounts department and would be refunded this month, that did not happen. The accounts department do not take phone calls, the staff do not know who their manager is (so they claim) and even blame a promise made a broken on someone covering the phones for lunch!

    Avoid this company at all costs, they tell you a different story every time you phone and their word is worth nothing.

    Any ideas on how to get our money back would be much appreciated, it has been incredibly stressful and my job this weekend is to write to the Financial Conduct Authority.

    Do not go near them whatever you do.
  • [Deleted User][Deleted User] Forumite
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    Millie1005 wrote: »
    My husband signed up to this scheme through Hampton Rae in May 2015 with a promise that his £495 would be refunded if no PPI had been found within 12 weeks.
    There is no "scheme", it's just (as you found out) advanced fee fraud.:(

    No point writing to the FCA, complain to the Legal Ombudsman;

    Live chat function Mon-Fri between 08:30am and 5:30pm: https://legalombudsman.live-chat-help.com/
    Call Mon-Fri between 08:30am-5:30pm on 0300 555 0333 or on minicom 0300 555 1777
    Email on [email protected]
    Or write at Legal ombudsman, PO Box 6804, Wolverhampton, WV1 9WG

    You can also follow on facebook or twitter @Legal_Ombudsman
  • kimplus8kimplus8 Forumite
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    Avoid these companies, they make money for nothing that you couldn't achieve via a simple complaint to your bank yourself. :-)
    Dave Ramsey and Martin Lewis are my Money Saving Heros
  • magpiecottagemagpiecottage
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    Millie1005 wrote: »
    My husband signed up to this scheme through Hampton Rae in May 2015 with a promise that his £495 would be refunded if no PPI had been found within 12 weeks.

    Hampton Rae found nothing within 12 weeks and have consistently refused to refund our money. We did receive a refund through our credit card company using a charge back but they took the money back from us as Hampton Rae said they were still waiting on one more claim, from the credit card company. The CC company provided a letter to prove we did not have PPI but Hampton Rae are still making excuses and we do not have the money.
    Go back to your credit card company and tell them that you are making a claim for your money back under section 75 of the Consumer Credit Act 1974, NOT chargeback.

    If they refuse then go to FOS. (This only works if you paid by credit card, not a debit card).
  • Legal_OmbudsmanLegal_Ombudsman Organisation Representatives - Private Messages may not be monitored
    79 Posts
    [FONT=&quot]JAS Financial Advisory Services Limited, trading as Litchfield Price, Hampton Rae and NLC Solutions[/FONT]

    [FONT=&quot]The Office for Legal Complaints Board have decided that it is in the public interest to publish details of a series of decisions relating to JAS Financial Advisory Services Ltd (JAS) in line with our Category 1 Publishing Policy and Criteria.[/FONT]
    [FONT=&quot]
    [/FONT][FONT=&quot]Between 1 January and 30 June 2016 we accepted 92 complaints about JAS for investigation. We have been advised by a number of complainants that, in the initial sales call, JAS told them that their claims would be resolved quickly, and that the upfront fee was refundable in the event that all claims were ultimately unsuccessful.[/FONT]
    [FONT=&quot]
    [/FONT][FONT=&quot]Upon reviewing the ombudsman decisions made, and cases we are currently accepting, there are several key trends:[/FONT]
    • [FONT=&quot]JAS are taking upfront fees, but failing to adequately progress claims; and[/FONT]
    • [FONT=&quot]JAS are failing to keep customers updated as to the progress of their claims.[/FONT]
    [FONT=&quot]Furthermore, we have seen a pattern of behaviour which shows that JAS are failing to respond to consumers’ complaints within an eight week period. Additionally, they are failing to comply with all of our requests for information. [/FONT]

    [FONT=&quot]Information for consumers[/FONT][FONT=&quot]

    [/FONT]
    • [FONT=&quot] If you have already made a complaint about JAS Financial Advisory Services Limited to the Legal Ombudsman we will continue to investigate the case as usual.[/FONT]
    • [FONT=&quot]If you haven’t complained to the Legal Ombudsman but would like to, please read our Making a Complaint section on the website to find out what steps to take. Please note, you must ensure that you’ve made a complaint to the service provider first and given them 8 weeks to respond.[/FONT]
    [FONT=&quot]
    For more information about this Category 1 Decision, please click here.[/FONT]
    Official Company Representative
    I am the official organisation representative of the Legal Ombudsman service. MSE has given permission for me to post. You can see my name on the organisations with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected]"
  • I was 'cold-called' by Litchfield Price in April 2016 and was totally taken in by them. I (foolishly) provided my credit card details and £495 was quickly taken from my account. They told me I'd probably be due to receive in the region of £4000 (which would come in very handy as I've recently paid £3000 for a knee operation).
    (I was surprised at the £4000 sum as I had successfully claimed - when the PPI 'scandal' first cropped up - and was awarded refunds by my banks/lenders. I told L/Price this but they still told me £4000 was 'probably due'.)
    Various documents were e-mailed to me and I provided electronic signatures (they talked me through how to do this).
    They told me my on-line, electronic (personal) portal would be updated so that I could check on how my claims were progressing.
    I think the portal was updated only once....
    I had a letter from one of my banks telling me I'd already claimed and was due no more - exactly as I expected. I e-mailed the letter immediately to Litchfield Price and expected my portal to be updated. It wasn't....
    Having 'googled' Litchfield Price and seeing the dreadful reviews/comments about them, I became suspicious so started sending them daily e-mails (on 29 June 2016) asking them to respond and confirm that they'd received my bank's letter and explain the portal to me. My e-mails were getting ever desperate....
    They failed to respond.
    I contacted my bank and after providing them with a plethora of information/dates etc, I was so pleased to see that the £495 was refunded to my c/card.
    I stopped sending daily e-mails to L/Price thinking the saga had finished.
    I kept checking my portal... It's never been updated.
    Lo and behold! I had a call from L/Price on 18 July 2016 and the chap who called me tried his best to help (I think he was genuine - just a worker there doing a job) but he had been instructed to call me and was not aware of the loads of e-mails I'd sent to them. He could tell me nothing about my so-called 'claims' so I told him I wanted to cancel all dealings with them as the 'service' (I use the term loosely) I'd received from them had been non-existent.
    He said that I'd have to pay them 'a substantial sum' over the £495 as they'd charge me £35 per hour for the work they'd done on my claims. Work? What work? From what I could see, it would probably take about an hour maximum! (He was not aware that my £495 had been refunded and I certainly didn't tell him!)
    I asked him what 'a substantial sum' meant and he said he'd need to check with their accounts department. He put me on hold then told me that no-one was available...
    I followed up his phone call with an e-mail to them giving instruction that I wished to cancel my dealings with them immediately.
    I then received a letter from my bank enclosing (very poor quality - illegible in some parts)documentation provided by Litchfield Price (dated 29 July 2016 - all wording suggesting that they were still a 'limited company' even though they'd been dissolved) saying that I'd broken my agreement with them.
    My bank have asked me to provide a rebuttal to Litchfield Price's comments....
    I've been so worried about this...:(
    Following looking at this very interesting and informative website today, I had an on-line chat today with the Legal Ombudsman. Absolutely brilliant! They've confirmed I can still make a complaint to L/Price (keeping my bank informed of course).
    A 'formal complaint' letter will be going to Litchfield Price shortly and let's see what sort of response I get from them... (I must allow 8 weeks for them to respond.)
    To everyone out there: Be warned! Don't go through the upset that I have! I've learned my lesson now and have blocked 'cold callers' from my landline and mobile telephone numbers. I've also learned NEVER to hand over my credit card details to 'cold callers'!
    If you've had dealing with this wretched company, please contact the Legal Ombudsman!
  • I did use Litchfield Price for my PPI in October 2014
    They did not succeed in claiming anything for me.
    I was not aware of that I had any PPI but they convinced me that they were aware of certain accounts that I'd had which I had PPI on.
    What a bloody idiot I was.
    That needed my credit card details to "Ping"1p which would prove it was my account.
    They took £495.00!!!!!!!!!
    It was withdrawn by TMG Brokers according to Barclays.
    Who are these people and has anyone else heard of them?

    TIA

    Martin
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