TalkTalk - Help with my bill

JohnIII

Hello MSE,

I recently entered into a new contract with TalkTalk in July this year. I have just checked my bill and I am paying more than I realised!

Can someone help me with the breakdown of my bill please? I find it overly confusing:
___________________________________________
Previous Balance: £45.94

Payments made: -£39.05 CR

Credits & Refunds: -£6.89 CR

New charges: £33.47

Package: £17.70

Broadband extras: £15.00

Phone extras: £0.77

Total amount payable (Inc. VAT) £33.47

Your bill breakdown:-

Credit Card Payment - Thank you 30-Jul-14 -£39.05 CR

Total payments made: -£39.05 CR

Credits & Refunds:

Speedy Payment Discount: 30-Jul-14 -£6.89 CR

Total credits & refunds: -£6.89 CR

New charges

Package

SimplyBroadband 28 Aug 2014 to 27 Sep 2014: £3.50

6 Months Half Price Call Plan Promotion 28 Aug 2014 to 27 Sep 2014: -£1.75 CR

Line Rental: 28 Aug 2014 to 27 Sep 2014 £15.95

Total package charges £17.70

Broadband extras:

Fibre Large - up to 76Mb 28 Aug 2014 to 27 Sep 2014 £15.00

Phone extras:

Phone Calls 28 Jul 2014 to 27 Aug 2014 £0.77

Calls to other TalkTalk customers (1 call) £0.00

Local and National calls (2 calls) £0.77

Total new charges: £33.47

Total amount payable: (Inc. VAT) £33.47
___________________________________________

Secondly, seeing as I don't have TV on my package, I was told during an online chat session with TalkTalk that despite being in an 18 month contract, there wouldn't be a Downgrade Package Fee of £50.

This is what I was told:
You: I read there was a charge of £50 for downgrading your package whilst in a contract.
Nathan: That is if you have our TV service.
You: So, seeing as I only have broadband and calls, I should be fine?
Nathan: That is correct.

So, despite being in a contract with TalkTalk, which will remain whether or not I downgrade my package, I should be fine to do so without penalty.

Can anyone recommend a more down to earth package to downgrade to with TalkTalk please? I am currently on Fibre Large with Phone and Line Rental.

Thank you.

macman

Fibre is normally an 18m minimum term, if so you can't downgrade without penalty during that period.

eddddy

JohnIII wrote: »

Can someone help me with the breakdown of my bill please? I find it overly confusing:

Is this what you're looking for? You pay:

£15.95 per month for line rental
£1.75 per month for broadband (Just for 6 months. Then it goes up to £3.50)
£15.00 per month extra for fibre broadband

Total = £32.70 per month (plus the cost of calls)

= £27.80 with speedy payment discount

JohnIII wrote: »

Can anyone recommend a more down to earth package to downgrade to with TalkTalk please? I am currently on Fibre Large with Phone and Line Rental.

Once your minimum contract period ends, you could save £15 a month by not having Fibre Large. Whether that's a good idea or not depends on what you use your internet connection for.