Sold me a holiday using wrong reviews

JamesF26

My partner and I visited TC to book a holiday to Greece. we done our research and had hotels in mind.

After lots of searching, the sales woman said she has found a bargain holiday in Tunisia, Djerba.

Hotel was called One Resort and Spa, read us some reviews on her PC and they were all really good. Everything seemed perfect so we paid in full.

A few days pass and i look at some more reviews, then spot that the reviews are for a Sprinclub resort and spa. It turns out the hotel changed owners and the name changed early this year.

After doing some digging for reviews, we found some for One resort, which it is now called. All of them are diabolical.

Have i been mis sold this holiday? If the woman in TC had read us reviews from what it is now called, we would not have booked it. I went into TC today and explained it, the two women working agreed, said it was shocking and that they are quite embarrassed. But say there is nothing they can do as its a late booking, fly out on the 19th September.

Myself, my dad and partners parents, all have the same opinion, it was mis sold, as the reviews she read out to us, were from last year when it was under different management and name.

Any advice/help would be hugely grateful.

James

balletshoes

first of all, i hope from now on you won't be booking anything before checking reviews yourself.

I would go back to TC, find the agent who sold you the holiday, and discuss it with her and her manager. Do it on Monday, don't waste any time in getting back to them and telling them that they have mis-sold the holiday based on this year's reviews by Thomas Cook customers.

I'm not sure you'll get anywhere, but in your shoes I'd try.

richardw

How did you pay for the holiday?

jonesMUFCforever

richardw wrote: »

How did you pay for the holiday?

Unless it was a Thomas Cook holiday and paid directly to the holiday firm S75 will not come into the equation if that is what you are thinking.

elsien

You wanted a holiday in Greece and after research had hotels in mind but you end up agreeing to a hotel in Tunisia. Why did you start looking at hotels elsewhere that weren't what you were looking for?
She showed you the reviews that were available to her - did she know it had changed name and gone downhill, if it took you some digging to find them?

budgetflyer

She is supposed to be a "travel advisor" if she doesnt know what she is selling, she shouldnt be doing it. Otherwise wear a badge "trainee"

jackieblack

budgetflyer wrote: »

She is supposed to be a "travel advisor" if she doesnt know what she is selling, she shouldnt be doing it. Otherwise wear a badge "trainee"

I thought their job was to sell you a holiday, like any sales person, the 'advice' is merely the 'patter' to persuade you to buy.
Seems like she's actually quite good at her job.

Anyone who goes to travel shop and buys a holiday that they haven't researched themselves (including checking whether could get it cheaper) is proof of the old adage that A fool and their money are soon parted :cool:

JamesF26

Thank you for the responses.

I paid for the holiday in full using my debit card.

The reason we went from Greece to Tunisia, is that the advisor couldn't find much available, so she said she would look at that is, that's within budget and good. We wanted 4 star at least and AI board.

If believe it was an honest mistake, if you type One resort Djerba reviews into google, it comes up with trip advisor, but the reviews are actually for Sprinclub. What she didn't do was click view most recent. Which then shows you reviews as it is now.

I believe this holiday was mis sold. As had I of been shown these bad reviews before, we wouldn't of booked it

PeacefulWaters

So they were genuine reviews of the hotel?

If they were real, I don't think you have any case for misrepresentation.

If they were made up, you'd have a very strong case.

JamesF26

PeacefulWaters wrote: »

So they were genuine reviews of the hotel?

If they were real, I don't think you have any case for misrepresentation.

If they were made up, you'd have a very strong case.

They were real, but for when it was called Sprinclub and under different management. So not for the hotel 'One resort' that they were selling me. It changed hands, name and owners early this year.

Will pop to the CAB tomorrow after work, see if they can help too.

peachyprice

jackieblack wrote: »

I thought their job was to sell you a holiday, like any sales person, the 'advice' is merely the 'patter' to persuade you to buy.
Seems like she's actually quite good at her job.

I think that's the point though, she did actually 'sell' the holiday to them, using inaccurate information.

If they'd have gone into the shop, said this is where we want to go (as was their intention) and all she'd done was book it OP wouldn't have a leg to stand on, as it is I think they stand a good chance of getting the holiday at the least changed because they booked the holiday based entirely on the information given to them at the time of booking. If she hadn't read the reviews to them or used them as a selling point, fair enough, buyer beware, but they trusted her to be doing her job properly.