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Refused Natwest account need help to understand...

135

Comments

  • masonic
    masonic Posts: 27,914 Forumite
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    cjgoodsell wrote: »
    Am I right in thinking that with a cleaner credit file and it getting better in regards to a credit score that it wont affect my wifes score!
    It's worth adding you'll probably need to consider the possibility that your wife's internal scoring at Natwest might be adversely affected by the financial link if she chooses to continue banking there, based on what you've experienced already.
  • boo_star wrote: »
    I'm surprised you got a job with a bank in 2006 if you had a default in 2005.

    Banks do get a monthly update from the CRAs for current account holders which may be why they know about your previous adverse information when it no longer shows but I'd be surprised if they declined a current account on this basis. I could understand them keeping a "bad customer" file for people that have defaulted on agreements with THEM but using monthly feed data from 8 years ago when you were OK with them seems a bit much.

    Yeah I worked for Direct Line between 2003 and 2006.. they brought in early 2006 before I took redundancy that all staff had to have RBS account and did credit checks!
    I like to think I can help but its for discussion purposes only so if I get it wrong please feel free to correct me.
  • masonic wrote: »
    It's worth adding you'll probably need to consider the possibility that your wife's internal scoring at Natwest might be adversely affected by the financial link if she chooses to continue banking there, based on what you've experienced already.

    The cheek of it when they told her about the account couldnt be opened they offered her the platinum account with £2000 overdraft!!
    I like to think I can help but its for discussion purposes only so if I get it wrong please feel free to correct me.
  • masonic
    masonic Posts: 27,914 Forumite
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    cjgoodsell wrote: »
    The cheek of it when they told her about the account couldnt be opened they offered her the platinum account with £2000 overdraft!!
    Welcome to the world of high pressure selling ;)
  • masonic wrote: »
    Welcome to the world of high pressure selling ;)

    I know... The Mrs is going to complain just to express her dissatisfaction

    I know it wont overturn their decision!
    I like to think I can help but its for discussion purposes only so if I get it wrong please feel free to correct me.
  • boo_star
    boo_star Posts: 3,202 Forumite
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    cjgoodsell wrote: »
    The cheek of it when they told her about the account couldnt be opened they offered her the platinum account with £2000 overdraft!!

    Regarding this I think they were telling porkies. Frontline staff are often "targeted" on things like fee-paying accounts and the like, which I can understand, but they shouldn't be telling customers they can't open a basic account when it would clearly have lower requirements.

    It's likely against the official policy but I can understand why they might feel the need to do it when they're faced with high targets, bonuses related to performance etc.
  • 10pence
    10pence Posts: 348 Forumite
    cjgoodsell wrote: »
    We went into Natwest because the wife banks there and probably be better coz her credit history is much better than mine! We just want to get a standard current account for us.

    We sat down with an advisor and went through all our income an out going and their system said we can have the platinum account we had no choice apparently! That is fine we do like their features and I have a package account with HSBC which I was going to close.

    Move forward to overdraft told we can have £2000 overdraft... I said no because I had poor history in the past we dont want that... They came back with if you dont take it should you need it in the future then we may be refused it... I still said no .

    Role forward to today. We are told I can not have ANY yes ANY account with Natwest because of my adverse credit

    What have I done wrong here or advise on how to move forward or just to understand how it all works?

    First thing is they ran the application and it offered a Platinum account with a £2k overdraft. This suggests the bank completed a credit check at least you if not both you and your wife. If there was any adverse credit it would have rejected the account here. A request to see the application results screen will inform you of this.

    The overdraft, yes the bank coming back and saying you might not be offered it again is true enough as it will be subject to yet another round of credit and income checks. Still no reason to decline a customer not wanting one as banks are supposed to lend responsibly.

    Only thing you could have done wrong; if you wish to look at it that way is inform them of your DMP and adverse credit. More than likely the application was reviewed by the bank staff and manager who rejected it.
    This is where I would have issue, how they process that rejection as it could have a negative impact on your credit report; bank rejecting you is worse than you reject them.

    I'd be looking at complaint rather than appeal, with you looking at the application report to support the complaint.
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
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    10pence wrote: »
    Only thing you could have done wrong; if you wish to look at it that way is inform them of your DMP and adverse credit. More than likely the application was reviewed by the bank staff and manager who rejected it.

    Not to have done would be considered application fraud. As you say the application was declined on review by someone with the authority to do so.
  • Archi_Bald
    Archi_Bald Posts: 9,681 Forumite
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    10pence wrote: »
    This is where I would have issue, how they process that rejection as it could have a negative impact on your credit report; bank rejecting you is worse than you reject them.

    The credit file will only show a search. The result of the search won't be recorded on the credit file.
  • TheEffect
    TheEffect Posts: 2,293 Forumite
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    Do you have any late payments, defaults, CCJs or CIFAS markers showing on your credit report at Equifax, Experian and Call Credit?
    cjgoodsell wrote: »
    Then I am accused of lying on the application about my debts!

    If they suspect you of lying on your application, it's quite possible they've now added a CIFAS marker to your credit report, meaning you'll find it difficult to get any credit.
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