Wow Sky Broadband offer

Simcar

Hi. I decided to change my broadband over to Sky after seeing the offer on this week's MSE email. I followed the link and went to 'Buy Now'. The screen asked if i was an existing Sky customer which i am - we have Sky TV. When Sky checks availability in my are it say that Unlimited Broadband is unavailable in my area and have to have Unlimited Fibre which is £20 per month plus £50 activation fee. Out of curiosity i went back and chose the option of being a new customer. Amazingly Unlimited Broadband is then available in my area. All the T&C's state that the Unlimited Broadband is available to you if you are new to Sky Broadband. Anybody else having this problem? Is this just Sky trying to pull a fast one?

GibsonSt19

Simcar wrote: »

Hi. I decided to change my broadband over to Sky after seeing the offer on this week's MSE email. I followed the link and went to 'Buy Now'. The screen asked if i was an existing Sky customer which i am - we have Sky TV. When Sky checks availability in my are it say that Unlimited Broadband is unavailable in my area and have to have Unlimited Fibre which is £20 per month plus £50 activation fee. Out of curiosity i went back and chose the option of being a new customer. Amazingly Unlimited Broadband is then available in my area. All the T&C's state that the Unlimited Broadband is available to you if you are new to Sky Broadband. Anybody else having this problem? Is this just Sky trying to pull a fast one?

I left Sky (TV) 5 month ago, but thought I'd go for this Phone and Broadband offer.

It didn't tell me that it was unavailable, but I was presented with the following, which from what I understand, calling them to complete the application would void any cashback...

Customer status check

We need to make sure we process your order correctly

From the information provided, it appears you may already be a Sky customer, or have previously had Sky at this address. Please select one of the options below to continue:

1. Update your account
   
   If you're already a Sky customer, you can sign in and update your account here or call us on 03442 411 212.
   
2. Change your order
   
   If you've recently placed an order with Sky and would like to change your order, call us on 03442 411 242.
   
3. Return to Sky
   
   If you've left Sky within the last 12 months, it's really easy to come back. Just call us on 03442 41 41 41.