Please Help! I Have A Problem With Vodafone

JNF1974

In February 2006 I took out a mobile phone contact with Vodafone via the internet. The phone was advertised as having the latest services such as mobile tv, video calling, faster downloads speeds etc by using the latest 3g technology.

Unfortunately when I received the phone I was not able to access these services as 3g was not available in my local area, even though I had checked the 3g coverage on the Vodafone website prior to purchasing the phone.

After contacting Vodafone I was assured that 3g would be up and running within the new two weeks. A couple of months went by and still no 3g I was again told that 3g would be coming soon.

After nine frustrated months I decided to cancel the contract and offered to hand the phone back because without 3g I believed I was paying a premium price for a run of the mill phone. I received no reply from Vodafone apart from invoices. However to my astonishment when I checked my credit file recently I found that I had a default placed against this account.

I contacted Vodafone and they stated I am liable for the remaining rental charges of £149 , however they failed to recognise that I was unhappy with the service.

I really do not know what to do now, because even if I pay these charges (which I do not believe I owe) I am still going to be in default which I know can affect my ability to obtain credit

Sweetchuck

If you're 100% sure that you checked the 3G coverage before taking out the contract and the Vodafone website definitely said that you had 3G coverage, then you may have a case.

Unfortunately, I think you would have to prove that you did this if you want to recover the money through the small claims court.

If there's any way you can do this, then I would contact Trading Standards and/or the Citizens Advice Bureau.

faza20

JNF1974 wrote: »

In February 2006 I took out a mobile phone contact with Vodafone via the internet. The phone was advertised as having the latest services such as mobile tv, video calling, faster downloads speeds etc by using the latest 3g technology.

Unfortunately when I received the phone I was not able to access these services as 3g was not available in my local area, even though I had checked the 3g coverage on the Vodafone website prior to purchasing the phone.

After contacting Vodafone I was assured that 3g would be up and running within the new two weeks. A couple of months went by and still no 3g I was again told that 3g would be coming soon.

After nine frustrated months I decided to cancel the contract and offered to hand the phone back because without 3g I believed I was paying a premium price for a run of the mill phone. I received no reply from Vodafone apart from invoices. However to my astonishment when I checked my credit file recently I found that I had a default placed against this account.

I contacted Vodafone and they stated I am liable for the remaining rental charges of £149 , however they failed to recognise that I was unhappy with the service.

I really do not know what to do now, because even if I pay these charges (which I do not believe I owe) I am still going to be in default which I know can affect my ability to obtain credit

Hi Jnf1974

I've also responded to your post on the 3G Fourm.

Working for Vodafone I am sorry about the service you've received.

Either myself or one of my colleagues will be more than happy to look into your problem for you and hopefully offer a resolution, but in order to do so you will need to get into touch with us so we can view your account.

If you go to the Contact Us section of our website, you'll be able to send an email directly to us. If you include FIT135 in the body of the text it will be picked up by someone who can help