Hospital in a loan car UKCPS Leeds

timmh

Hi


I’ve read through your newbie posts and found it very helpful. Thanks for all the effort that has been put into this.

My wife went to Leeds General Infirmary (LGI) accidentally instead of St James Hospital (SJUH) and paid to park at LGI via card. When she realised her mistake she went to SJUH but they don't allow card payment. She believed that she could use the ticket that she had just bought at LGI as it had plenty of time left and didn't have any coins to pay again. I'm sure if she'd thought it through she wouldn't have done this but her mind was on the person she was visiting and she was late.

The other complication is that she was in a (clearly marked with garage name) loan car from a garage as ours was in for repair. She received a ticket from UKCPS for £100 if paid early reduced to £60.

We don't know if you can use a ticket bought at another hospital (within the same NHS trust) or not but assume not as we got a ticket. We’ve tried searching the hospital’s website. The grounds for the ticket were stated to be "without a valid permit or authority". We informed the garage when we collected our car and said we were sorting it. They were grateful as they had to pay one from another client.
The questions I have are
1) I’m not clear if I should try contacting the hospital parking manager first or wait for NtK and ask the garage to let us know when it arrives.
2) Do you think the grounds that we bought a ticket at the first hospital and then didn’t really use it are sufficient justification to ask them to waive the charge at the 2nd hospital?
Any advice gratefully accepted.

Redx

I doubt that any of your mitigation ideas would work, you can be sure UKCPS dont allow a ticket from one car park to be used on another car park, NHS or not

you need to read the NEWBIES sticky thread again and appeal on the legal grounds therein, if necessary going to popla

as its a loan car you need to do this by day 21 appealing as keeper, because you dont want the NTK going to the RK

if the garage do get an NTK., they would need to absolve themselves under POFA 2012 by naming you as keeper of the vehicle

timmh

If I can find out who the parking manager is at SJUH I'm hoping that they will at least look at the fact that we have paid for parking but then moved site without using it (much). I can't see a contact on the website though.

Redx

never an easy task but try PALS for starters

ezerscrooge

Matters not a jot what happened, or even where it happened. You'll eventually be appealing to POPLA on the standard appeal points that are related to contract law and the BPA code of practice.

Your appeal will be almost exactly like every other winning appeal - and you'll notice that none of them refer to what actually happemed on the day.

RedX's advice on the newbie thread gives you the starting point - click on the highlighted links for UKCPS. A soft appeal first will do - just bullet-pointed. Don't waste too much time on it - they'll reject your appeal anyway. It's the POPLA code you need.

You'll win at POPLA if you follow the guidance. Do post your appeal for comment before sending though.

timmh

I was thinking on the grounds that as the hospital already had our money and we didn't really use the parking paid for at LGI they surely would find it hard to argue that they have lost money as a result of us parking at SJUH.

bazster

timmh wrote: »

I was thinking on the grounds that as the hospital already had our money and we didn't really use the parking paid for at LGI they surely would find it hard to argue that they have lost money as a result of us parking at SJUH.

Which is a fair point, and the hospital might or might not take notice of it. UKCPS sure as hell will not.

Umkomaas

timmh wrote: »

I was thinking on the grounds that as the hospital already had our money and we didn't really use the parking paid for at LGI they surely would find it hard to argue that they have lost money as a result of us parking at SJUH.

You can try that line with the hospital, but it's not going to cut much ice with us here. No one in PPC world or at POPLA is remotely interested in 'what happened', so please save your breath and emotional energy in pursuing that line with the forum, the PPC and (eventually) POPLA.

You need to trust us in order for us to help you. We read similar mitigating circumstances every day in new threads, and trust me, not one has made the slightest difference to an outcome, other than in the case of newbies who come on here asking what to do next as they've just lost at POPLA - the reason - they insisted on appealing by telling POPLA 'their story', hoping that decent human nature would see them through it!

And we see some quite heart-rending points of mitigation (much more sad and emotive than one of carrying a ticket over from one hospital to the next), yet NONE have directly persuaded anyone to cancel a charge.

Sorry this might sound a tad harsh; it's not meant to, just trying to explain things as they are.

UKCPS have only one motive. THEY WANT YOUR MONEY, and they're not a nice bunch as PPCs go, so you've got to tackle them as per advice you will get here.

timmh

Umkomaas wrote: »

You can try that line with the hospital, but it's not going to cut much ice with us here. No one in PPC world or at POPLA is remotely interested in 'what happened', so please save your breath and emotional energy in pursuing that line with the forum, the PPC and (eventually) POPLA.

You need to trust us in order for us to help you. We read similar mitigating circumstances every day in new threads, and trust me, not one has made the slightest difference to an outcome, other than in the case of newbies who come on here asking what to do next as they've just lost at POPLA - the reason - they insisted on appealing by telling POPLA 'their story', hoping that decent human nature would see them through it!

And we see some quite heart-rending points of mitigation (much more sad and emotive than one of carrying a ticket over from one hospital to the next), yet NONE have directly persuaded anyone to cancel a charge.

Sorry this might sound a tad harsh; it's not meant to, just trying to explain things as they are.

UKCPS have only one motive. THEY WANT YOUR MONEY, and they're not a nice bunch as PPCs go, so you've got to tackle them as per advice you will get here.

Thanks, I did mean use this line with the hospital first and then if no joy follow your advice re: UKCPS/POPLA.
I figured it's at least worth trying to get the hospital to cancel it first. Presumably they have the power to do that?

bazster

timmh wrote: »

Thanks, I did mean use this line with the hospital first and then if no joy follow your advice re: UKCPS/POPLA.
I figured it's at least worth trying to get the hospital to cancel it first. Presumably they have the power to do that?

Yes, although they may try to deny it.

Don't wait for the NtK before contacting the hospital, but don't contact UKCPS at this stage. Once you get the NtK you will be subject to UKCPS' arbitrary deadline for responding, after which you will not be able to get a PoPLA code out of them, so you don't want to be faffing around at that stage waiting for a response from the hospital, so get that line of attack going a.s.a.p.

The_Deep

I think that you are wasting your time, and taxpayers money.

If you bought tickets to Thorpe Park by mistake, would you expect free entrance to Alton Towers?