MSE News: Facebook app user? Beware big bills as videos automatically play

_Roxy_

I ended up with £13 of extra data charges due to this, rang Vodafone who were incredibly helpful and actually explained it was probably because of the Facebook app, wiped the charges and sent details of changing settings. First customer service experience with them and was really happy with how they dealt with the issue.

[Deleted User]

Even with unlimited data, who wants annoying "sh*ts for likes" videos auto playing. I know I don't.

sdduk

Mindless_Wanderer wrote: »

Great idea - unless you want a signal indoors.

Or in rural areas.

Or in semi rural areas.

Or in small villages, coastal areas, under bridges, when the wind is blowing in the wrong direction, when the wind is blowing in the right direction......

what you said goes for all the networks not just 3

3 share with EE and they are the biggest network provider

3 has one of the best price plans if not the best.

You are thinking of the 90s when 3 was really bad one of the best providers now.

ZhugeEX

sdduk wrote: »

You are thinking of the 90s when 3 was really bad one of the best providers now.

Three wasn't even a company until 2003 haha.

seamark

In August I got hit with a bill of £309 which I did not notice until the end of September as I was away on vacation most of the month. My September bill was £206. I phone vodafone and they informed me that I had gone well over the data limit. The phone is my sons so I was not tracking this, but he said he had been using it no differently than normal.

The advice from Vodafone was to take the phone into a Vodafone shop to have it checked. I did this and as soon as the Techie took the phone he went on to settings, then to Facebook and showed me what the problem was and changed it to WiFi only. What bugs me is he knew exactly what the problem was which mean Vodafone have been sitting back and not warning anyone about it.

I phoned, as suggested here, Vodafone again to see if I could get a refund. They refused and I must admit, legally they have done nothing wrong.

Surely an action against Facebook must be the way to go as the service providers, although morally are inept, cannot be held accountable. It is facebook we need to look at for compensation.

I have gone to the Ombudsman Services and lodged a complaint against Vodafone, but who do we go to in order to lodge one against Facebook?

dealer_wins

seamark wrote: »

In August I got hit with a bill of £309 which I did not notice until the end of September as I was away on vacation most of the month. My September bill was £206. I phone vodafone and they informed me that I had gone well over the data limit. The phone is my sons so I was not tracking this, but he said he had been using it no differently than normal.

The advice from Vodafone was to take the phone into a Vodafone shop to have it checked. I did this and as soon as the Techie took the phone he went on to settings, then to Facebook and showed me what the problem was and changed it to WiFi only. What bugs me is he knew exactly what the problem was which mean Vodafone have been sitting back and not warning anyone about it.

I phoned, as suggested here, Vodafone again to see if I could get a refund. They refused and I must admit, legally they have done nothing wrong.

Surely an action against Facebook must be the way to go as the service providers, although morally are inept, cannot be held accountable. It is facebook we need to look at for compensation.

I have gone to the Ombudsman Services and lodged a complaint against Vodafone, but who do we go to in order to lodge one against Facebook?

IMO it is not facebook's fault, and certainly not Vodafone's fault.

It is down to the contract owner to check their data usage.

kingrulzuk

I have deleted FB app long time ago