Beware Amazon Prime

mulhuis

WARNING Amazon Prime.



On going to the cash machine on Saturday I found my account nearly empty. On checking I found a payment of £79 had been taken by Amazon Prime. I had not made any purchases to this effect. On accessing my Amazon account I found after some searching that a sum of £79 recurring yearly had been taken. I cancelled this straight away and await the return of my money. I posted this on Facebook and within minutes a friend had discovered the same. I checked back on my Gmail account and found an email in July from Amazon titled "Your free one month trial", which I had deleted from my main email client as it appeared spam. It would appear that if you do not open the email and respond you are charged £79 after the unsolicited free trial expires!! On arriving at work today I told my colleague who has an Amazon account and on checking she found that she has been sent the same offer which she promptly cancelled.

cajef

https://forums.moneysavingexpert.com/discussion/1800095

vuvuzela

mulhuis wrote: »

WARNING Amazon Prime.



On going to the cash machine on Saturday I found my account nearly empty. On checking I found a payment of £79 had been taken by Amazon Prime. I had not made any purchases to this effect. On accessing my Amazon account I found after some searching that a sum of £79 recurring yearly had been taken. I cancelled this straight away and await the return of my money. I posted this on Facebook and within minutes a friend had discovered the same. I checked back on my Gmail account and found an email in July from Amazon titled "Your free one month trial", which I had deleted from my main email client as it appeared spam. It would appear that if you do not open the email and respond you are charged £79 after the unsolicited free trial expires!! On arriving at work today I told my colleague who has an Amazon account and on checking she found that she has been sent the same offer which she promptly cancelled.

I highlighted the bit in bold. This is entirely incorrect. Amazon most certainly do not randomly/automatically/unsolicitedly (sic) sign people up to their Prime service. You signed up for it and then didn't check what you signed up for and how to cancel it. It is very obvious when you sign up for it and they tell you how to cancel. Blaming Amazon is incorrect.

mulhuis

Firstly I take great exception to the comment that I signed up to this. I did not. I am very computer literate and not a numpty. I actually know if I have been on a web site and signed up for something. In this case I did not and neither did my two colleagues. We received unsolicited emails which we did not open and deleted. I had never recieved an email before from Amazon offering services which is why I assumed it to be spam. I have been with Amazon for a number of years and never received emails offering me services. This email clearly states that if you do not go to their site and opt out you will be charged. Why would I opt into a video scheme when I already have one that I am very satisfied with.
Please get your facts and assumptions right before you make disparaging comments about others.
This is poor practice from Amazon who otherwise have always been very reputable.

lulu_92

I signed up for this in July and you can actually change your settings so that the trial ends after a month and you are not charged. I've just checked and I haven't been charged and my trial ended perfectly.

[Deleted User]

So Amazon signed you up to their trial of Prime without your knowledge? BTW, the video aspect to 'Prime' is new; previously Prime was about receiving unlimited next-day deliveries. Ring a bell?

What do you see if you log into Amazon.co.uk, then go to 'Your Account' then 'Manage your Prime Membership' ?

vuvuzela

mulhuis wrote: »

Firstly I take great exception to the comment that I signed up to this. I did not. I am very computer literate and not a numpty. I actually know if I have been on a web site and signed up for something. In this case I did not and neither did my two colleagues. We received unsolicited emails which we did not open and deleted. I had never recieved an email before from Amazon offering services which is why I assumed it to be spam. I have been with Amazon for a number of years and never received emails offering me services. This email clearly states that if you do not go to their site and opt out you will be charged. Why would I opt into a video scheme when I already have one that I am very satisfied with.
Please get your facts and assumptions right before you make disparaging comments about others.
This is poor practice from Amazon who otherwise have always been very reputable.

I didn't say you were a numpty,
However Amazon do not sign people up in an unsolicited manner. Someone using your email address signed up for it, this is the only reason it can happen.

adouglasmhor

vuvuzela wrote: »

I didn't say you were a numpty,
However Amazon do not sign people up in an unsolicited manner. Someone using your email address signed up for it, this is the only reason it can happen.

Email and password, or ticked a box while your account was logged in to somewhere.

bsms1147

Did you buy something in the recent past from Amazon and click on something to the effect of 'free next day delivery'...

MrJester

bsms1147 wrote: »

Did you buy something in the recent past from Amazon and click on something to the effect of 'free next day delivery'...

Yeah they do plenty of methods in the website to get you to sign up for the free trial of Prime. You always have to opt-out within the free trial period to stop future payments. This is the same with basically every subscription service I've undertaken. Netflix, Prime, whatever.

Amazon were actually great to me about when I forgot to cancel after me free trial the first time, I said please can I have the money back (I was totally broke and they just took the £79 or whatever) and they said sure no problem, had it back within a day. Only have good things to say about Amazon.

To topic poster, you had to have signed up somewhere to the trial, you just didn't realise it - end of story.

shegirl

mulhuis wrote: »

Firstly I take great exception to the comment that I signed up to this. I did not. I am very computer literate and not a numpty. I actually know if I have been on a web site and signed up for something. In this case I did not and neither did my two colleagues. We received unsolicited emails which we did not open and deleted. I had never recieved an email before from Amazon offering services which is why I assumed it to be spam. I have been with Amazon for a number of years and never received emails offering me services. This email clearly states that if you do not go to their site and opt out you will be charged. Why would I opt into a video scheme when I already have one that I am very satisfied with.
Please get your facts and assumptions right before you make disparaging comments about others.
This is poor practice from Amazon who otherwise have always been very reputable.

You HAVE to sign up for it. The only way you can get it is by setting up for it, which you probably done while signing for FREE one day delivery..


Furthermore, they certainly will not have been taking £79 a year from you previously, it was £49 a year up until this years renewals/new accounts.


With respect, it's your fault and you should read what you are signing up for -because you did sign up for it