Slammed by EE

Sdk2609

I have been slammed by EE . They have illegally taken over my broadband fro TalkTalk . I have been without the internet for 2 weeks and have gone over my internet usage in my phone as I've had to use it for internet access.

My question is - is it worth suing them for costs and inconvenience ? How would I go about this?
Thank you

JJ_Egan

How do you know EE have slammed you as you claim .
Are you sure its EE not some reseller .

If they have taken over your internet how are you without it .Who is your mobile network provider ??

You can take whoever to the Small Claims Courts if you have the evidence .

Sdk2609

EE have admitted that they slammed me. My original provider was TalkTalk . This all happened while I was on holiday so I was unable to stop it.

I am using the internet on my phone.

EE phones me and asked about my broadband provider . I said I was happy with TalkTalk but EE went ahead and told TalkTalk that I was moving house and I wanted to change providers.

I'm so furious. Customer services have been very very unhelpful .

Sdk2609

EE took over my internet and then cancelled it , cutting my line off.

NiftyDigits

Write to them with your reasonable demands, asking them to respond within a predetermined time frame.
If they don't, you can proceed to an Ombudsman or to Small Claims.

k3lvc

I'm assuming 'slammed' is a technical term :rotfl:- if so I've learnt something new today

Browntoa

slamming

http://ask.ofcom.org.uk/help/telephone/slamming

How you can help us tackle slamming

Consumers continue to play a vital role in helping us tackle slamming.
Although we can’t investigate individual cases, your complaints can lead to us launching investigations and ultimately to us taking action.
By working with us to tackle slamming, you can help bring about much wider benefits for millions of consumers and ensure that others don’t fall victim to this form of mis-selling.
I want to complain about slamming

MataNui

I know this used to be very common in the energy sector but have never heard of it with BB before. I presume the OP was out of minimum term otherwise he would indeed have reason to pursue EE in the courts.

NiftyDigits

Browntoa wrote: »

slamming

http://ask.ofcom.org.uk/help/telephone/slamming

How you can help us tackle slamming

Consumers continue to play a vital role in helping us tackle slamming.
Although we can’t investigate individual cases, your complaints can lead to us launching investigations and ultimately to us taking action.
By working with us to tackle slamming, you can help bring about much wider benefits for millions of consumers and ensure that others don’t fall victim to this form of mis-selling.
I want to complain about slamming

The correct page is here