Virgin Media Trouble

Nanageddon

Hi.

Has anyone got or know a direct phone contact number for the Billing dept other then the one Virgin issue?

I wrote and sent a letter to Virgin Media on June 1st 07 in regards to closing my broadband account, i have yet to recieve a reply from them confirming my letter, i also added my phone number, i have sent emails,
in reply i've been told me someone would contact me via telephone, still waiting,

Then yesterday i sent them a email, and i have just logged in to see if they replied to email, and i find "Undelivered Message", funny as i've been using the same email address to write to.

I had the same trouble when i tried to close my TV account, it took over 2 months.

Forgot to say they have also taken this months payment from my account.

Be grateful for any help.

tim_j20

Hello, Im also looking to leave VM for sky, please let us know how you get on.

Nanageddon

Hi. Tim

Sorry to say Virgin are treating customers who what to leave like idiot's
they are making it so hard to speak to anyone in the billing dept.

If You email they say someone will phone, but they don't.

I wrote 6 letters to end my Tv contract and 3 phone calls, this was before
they took Sky 1 and Sky 2 off.

So i wish you the best of look.

It looks like ofcom or [SIZE=-1]The Citizens Advice[/SIZE]