Microsoft store delivered to wrong address :(

Grimbal

Just a little vent.

Ordered a MS surface tablet for hubby's 40th birthday on Monday. Email confirmation of delivery today left hubby beside himself with excitement, until page refreshed as "delivered" when it obviously wasn't !

It seems that they've delivered to our previous address 30 miles away. What's really concerning/frustrating is that they have confirmed the correct delivery address both verbally & in an email, but somehow they've given the courier company our old address.

As we paid with a credit card, I know we're covered under section 75, but poor OH is so sad he won't have his toy for his birthday

wealdroam

Grimbal wrote: »

Just a little vent.

Ordered a MS surface tablet for hubby's 40th birthday on Monday. Email confirmation of delivery today left hubby beside himself with excitement, until page refreshed as "delivered" when it obviously wasn't !

It seems that they've delivered to our previous address 30 miles away. What's really concerning/frustrating is that they have confirmed the correct delivery address both verbally & in an email, but somehow they've given the courier company our old address.

As we paid with a credit card, I know we're covered under section 75, but poor OH is so sad he won't have his toy for his birthday

Who are 'they'?

How did they get your old address?

If 'they' say that they have delivered to the address they were given, I'm not too sure that S75 will help you.

dodger1

wealdroam wrote: »

Who are 'they'?

How did they get your old address?

If 'they' say that they have delivered to the address they were given, I'm not too sure that S75 will help you.

OP says she has an email from MS confirming the correct address.

Grimbal

wealdroam wrote: »

Who are 'they'?

How did they get your old address?

If 'they' say that they have delivered to the address they were given, I'm not too sure that S75 will help you.

Yup, we're not too sure of this either - Microsoft sent an email confirming our current delivery address, and have also confirmed verbally to us that it should have been sent here.

They're launching an investigation as to how the tablet got sent to our previous address, it can take up to a working week for them to do this and THEN add delivery time on top of that

bod1467

Can you not drive round to your old place and ask them for it?

Grimbal

bod1467 wrote: »

Can you not drive round to your old place and ask them for it?

we could, it's a 90 minute round trip so not insubstantial. We've emailed our old neighbour asking if we can pick it up, no reply as yet from them. Not sure what to do if they don't reply as I wouldn't like to turn up unannounced

Grimbal

So, a bit of an update...

We drove up to our old address & picked up the tablet from the neighbour at the weekend. I've just received a call from Microsoft to say that the problem lies with the courier company and not themselves. I'm not convinced - how did the couriers know our previous home address ?!

It has occurred to me that data like previous home addresses are used for identity verification purposes, and as such should they be classed as sensitive information ? I'm not sure whether Microsoft/courier company holding onto these records is something I'm comfortable with - or am I worrying over nothing?

OlliesDad

Grimbal wrote: »

So, a bit of an update...

We drove up to our old address & picked up the tablet from the neighbour at the weekend. I've just received a call from Microsoft to say that the problem lies with the courier company and not themselves. I'm not convinced - how did the couriers know our previous home address ?!

It has occurred to me that data like previous home addresses are used for identity verification purposes, and as such should they be classed as sensitive information ? I'm not sure whether Microsoft/courier company holding onto these records is something I'm comfortable with - or am I worrying over nothing?

I assume that you have ordered from MS in the past (hence why they have your old address).. if so, they are likely to keep hold of any details for up to 6 years for accounting purposes. It is fairly standard.

SevenOfNine

There must have been paperwork between Microsoft and the courier - ask for a copy of it. Too easy for Microsoft to lay the blame elsewhere.

Grimbal

OlliesDad wrote: »

I assume that you have ordered from MS in the past (hence why they have your old address).. if so, they are likely to keep hold of any details for up to 6 years for accounting purposes. It is fairly standard.

yup, which is why I'm not at all convinced that it's not MS's fault. Whilst I understand that MS may keep their own records of previous addresses, surely releasing this data to a third party is a breach of data protection ?

SevenOfNine wrote: »

There must have been paperwork between Microsoft and the courier - ask for a copy of it. Too easy for Microsoft to lay the blame elsewhere.

Exactly! MS are denying all culpability, but couldn't answer my direct question as to how the courier company got our original address.

ThumbRemote

Blaming the courier is a red herring anyway - they contracted the courier, its Microsofts job to make sure the delivery is done correctly.

Send Microsoft an invoice for the cost of your journey, at 45p a mile.