T-Mobile - EE - A Pain in *****

Milz

Hi

I am hope I am writing this in the correct area, I woke up on Monday to see that my phone had been disconnected. I phoned up T-Mobile at 8am and was told that my line had been disconnected to non payment on my account, yet I had been paying my bills, I had no communication what so ever. I spent most of Monday (6-7 hours) trying to sort out the issue again yesterday too but nothing. I am absolutely frustrated and livid at what they have done. I sent of an email to the management on Monday and yesterday, then I received a call yesterday from their Executive Office, but keep getting told that it is a technical error. I was unable to work yesterday so have lost a day's wages too. I am fed up of this whole crap - any ideas what I can do?

Sorry to rant!

d123

Milz wrote: »

Hi

I am hope I am writing this in the correct area, I woke up on Monday to see that my phone had been disconnected. I phoned up T-Mobile at 8am and was told that my line had been disconnected to non payment on my account, yet I had been paying my bills, I had no communication what so ever. I spent most of Monday (6-7 hours) trying to sort out the issue again yesterday too but nothing. I am absolutely frustrated and livid at what they have done. I sent of an email to the management on Monday and yesterday, then I received a call yesterday from their Executive Office, but keep getting told that it is a technical error. I was unable to work yesterday so have lost a day's wages too. I am fed up of this whole crap - any ideas what I can do?

Sorry to rant!

Why weren't you able to work?

If it was due to your phone not working I would presume you would be on a business contract and you could contact your T-Mobile business manager and he will deal with it for you.

If you have a normal personal account, I can't see a correlation between your mobile not working and you not working, but you can ask them to refund you the line rental for the time the line wasn't working.

Milz

Its a personal account which I have, and use to keep in touch with my work colleagues via text whilst they are on holiday - I work as a PA and that is the best way to communicate with my colleagues instead of email

visidigi

The point d123 was making is, its a personal contract, doesn't matter if you lost work, the only obligation they have is to refund the line rental for the time the handset was disconnected - possibly a small goodwill payment at a push (circa sub £10).