B & Q - Paint falls from shelf onto clothes

sainty43

lulu_92 wrote: »

So are you saying that your girlfriend stood in the paint long enough for her boots to soak up 2.5 litres of paint?

No not at all! I'm not sure why you are putting words in my mouth?


Gloss paint is a very thick paint, almost like a paste. If the majority of this landed on her lower leg which it did, then this gloss paint would very slowly run down her leg into her boot. Hence the paint on the sock. It wasn't covered but enough to damage her sock with paint.

lulu_92

sainty43 wrote: »

No not at all! I'm not sure why you are putting words in my mouth?


Gloss paint is a very thick paint, almost like a paste. If the majority of this landed on her lower leg which it did, then this gloss paint would very slowly run down her leg into her boot. Hence the paint on the sock. It wasn't covered but enough to damage her sock with paint.

I wasn't putting words in your mouth, and I understand that gloss paint can be a PITA (I covered myself head to toe in it when I was a kid and my mum went mental!)

I'm just wondering how long she was stood in the paint covered area? I know things like that can seem like they're happening really fast but if it was me I'd have been running away from the splash zone, making sure I minimised the damaged to my expensive-ish clothes.

I am in no way saying that the incident is your fault, as those tins should have been stacked in a way that prevented this, but I suppose accidents happen sometimes.

sainty43

bod1467 wrote: »

This absolutely.

Would you like to be more specific in your answer? I would think It near impossible to buy all the damaged items like for like, second hand used. So this leaves the only option as buying again, like for like new, and you are saying that B & Q should only cover a proportion of this cost? So who stumps up the rest? My Gf who was innocently covered in paint by B & Q's incompetence, who had no intention of having to go and buy clothes at that moment in time. So basically they are forcing her to spend her own money replacing clothes that shouldn't have had to have been replaced?


If B & Q sourced replacement like for like second hand she would more than happily accept them, but how is this possible for either of us to do?

somethingcorporate

clarryd wrote: »

I think the situation is this:

2) When I go shopping in a hardware store/food shopping or even clothes shopping I normally always have a pair of UGG's on my feed at £200 + a pair so £100 would not be acceptable. And asking me to buy them myself and get reimbursed just wouldn't happen as I don't have a spare £200 ever.

This is a joke post right?

You buy £200 shoes but say you never have a spare £200? That's because you waste it all on a shoes, evidently. I don't spend £200 a year on shoes let alone on a single pair of vanity footmuffs that you can see on every 14 year old girl in the town centre!

Seriously, if you walk around in £200 shoes and never have any money spare your priorities are all wrong.

sainty43

lulu_92 wrote: »

I wasn't putting words in your mouth, and I understand that gloss paint can be a PITA (I covered myself head to toe in it when I was a kid and my mum went mental!)

I'm just wondering how long she was stood in the paint covered area? I know things like that can seem like they're happening really fast but if it was me I'd have been running away from the splash zone, making sure I minimised the damaged to my expensive-ish clothes.

I am in no way saying that the incident is your fault, as those tins should have been stacked in a way that prevented this, but I suppose accidents happen sometimes.

She was literally covered in it. I think her first thought was disbelief. I'm not sure about most people but if I covered myself in liquid, I would not be running around. I don't think B&Q would have been happy her running around the store with paint dripping everywhere either to be honest.


Also think about it logically for a minute. If your boot is simply covered in gloss paint, top, bottom, sides even the tongue of the boot, then how do you take said boot off without even the smallest amount getting on your socks as you pull it out the boot. I'm not sure about you but my boots are a good fit so they rub against the boots as they go in or out!

notanewuser

sainty43 wrote: »

Would you like to be more specific in your answer? I would think It near impossible to buy all the damaged items like for like, second hand used. So this leaves the only option as buying again, like for like new, and you are saying that B & Q should only cover a proportion of this cost? So who stumps up the rest? My Gf who was innocently covered in paint by B & Q's incompetence, who had no intention of having to go and buy clothes at that moment in time. So basically they are forcing her to spend her own money replacing clothes that shouldn't have had to have been replaced?


If B & Q sourced replacement like for like second hand she would more than happily accept them, but how is this possible for either of us to do?

It's betterment, i.e. your girlfriend is getting something better than she had. New walking boots will last her longer, new jeans won't be faded etc. Because of that betterment, you have to put some money towards it. (Think of a carpet that's been down for 10 years. If you splash paint on it, and your insurers buy you a new one, you've got something that will last 10+ years longer than the existing one. So you usually have to pay something towards that.)

Otherwise take the £100 and buy some different second hand clothes with it!

lulu_92

sainty43 wrote: »

She was literally covered in it. I think her first thought was disbelief. I'm not sure about most people but if I covered myself in liquid, I would not be running around. I don't think B&Q would have been happy her running around the store with paint dripping everywhere either to be honest.

Well I wasn't there, was I so I don't know exactly how the tin fell. You either saw it just before it would have hit the ground (which is when I would have run out of the way, to minimise any potential coverage) or you were first aware of it when the paint covered you, which if it was me admittedly I would have been too shocked to move.

I'm guessing you would have had to be quite close to the paint shelves for it to have covered you so thoroughly so chances are you saw it fell, or heard it falling off the shelf?

Again, I am not blaming you, just explaining why I would have tried to escape the paint

Zandoni

Personally I'd be seeking compensation for ruining my day plus the price of the clothes. I'd also be tempted to seek expenses for having to shop for more and taking in receipts etc.

bod1467

sainty43 wrote: »

Would you like to be more specific in your answer?

No, I wouldn't. The earlier post I quoted was very clear, and I was agreeing with that statement.

sainty43

notanewuser wrote: »

It's betterment, i.e. your girlfriend is getting something better than she had. New walking boots will last her longer, new jeans won't be faded etc. Because of that betterment, you have to put some money towards it. (Think of a carpet that's been down for 10 years. If you splash paint on it, and your insurers buy you a new one, you've got something that will last 10+ years longer than the existing one. So you usually have to pay something towards that.)

Otherwise take the £100 and buy some different second hand clothes with it!

So she has to visit every 2nd hand and charity shop, until she finds a similar pair of boots, jeans, bag, jumper etc. She chose the clothes she was wearing due to the style, colours. brand etc. To find a like for like replacement would be impossible, so you are saying that she has to replace it with something she doesn't like, that's not like for like, because B&Q messed up? That doesn't make the least bit of sense.


I also think your betterment argument doesn't make sense. Any insurance company would replace a damaged item like for like with a new replacement, as the effort and expense of sourcing same age products would be huge!


If someone crashed into my car through no fault of my own, I wouldn't expect to have the parts replaced with 2nd hand parts and neither would many people.