B & Q - Paint falls from shelf onto clothes

Danfuss

The resulting damage has apparently been accepted by the store - otherwise why would they offer £100? It could well be the case that B & Q’s policy limits what the Store Manager can offer to that sum in such circumstances.
The OP is not obliged to accept the offer. In his place I would write a LBA, addressed to The Company Secretary at B & Q’s HQ, giving full details of the incident (store, date, time etc.) the damage and the store’s response to date. I would explain why this is not acceptable and ask for the full cost within say 10 days, or you will proceed with a claim.

Money-Saving-King

Danfuss wrote: »

The OP is not obliged to accept the offer. In his place I would write a LBA, addressed to The Company Secretary at B & Q’s HQ, giving full details of the incident (store, date, time etc.) the damage and the store’s response to date. I would explain why this is not acceptable and ask for the full cost within say 10 days, or you will proceed with a claim.

But it's fundamentally a bluff. Companies are use to this. I very much doubt however the op goes about this they will get an offer better than B & Q's £100. If it went to court the op would not be entitled to betterment (old for new).

mattyprice4004

splishsplash wrote: »

I'm just trying to imagine how I'd handle this if it happened to me.
It sounds like some paint tins fell off a shelf, the gf caught a couple of them (getting bumped in the face for her efforts) but one got away, hit the floor and doused her leg/boot?
How did you get home, OP? I wouldn't get in my car with paint on me, so I would have to go somewhere and get cheap replacement somethings to put on me to get me home.

I would be looking for the compensation for the damaged clothing, the cheap replacements I would have had to buy to get me home, and probably a few quid towards the fright, embarrassment, my time and the inconvenience wouldn't go amiss either.

I wouldn't care what B&Q's insurer's position is, B&Q should be happy to suck it up. I think the very least they could do is cough up £170 for the clothing.

I think if you have no satisfaction, go to the papers. Shocking customer service.

BTW, second hand boots? Really? Yuk. Wouldn't happen here.

Well lets hope similar doesn't happen to you then, as in law you don't have a choice in the matter