Xperia Z Nightmare

thejapanfan

Hi all,
This is my first post, so please be gentle! I got an Xperia Z on a 2yr contract from Virgin in Sept 2013. Within two months the phone was bricked, through no fault of my own. It was a manufacturing fault and it apparently happened to many XZ owners. After many months of dispute with Virgin they finally agreed to pay the excess on their insurance for me so I could get a reconditioned handset - not the brand new one I should have been supplied with. I was so weary with arguing with them that I took their offer. I received the handset today and the accessible memory is only 11gb, though I KNOW the accessible memory on my old handset was 16gb. It's different in other ways too, but I've only had it for a few hours so I need to do some exploring! The model number of the old handset was c6603, the number for the new handset is c0682. Does this mean I am being palmed off with an inferior version? I know Sony had a lot of problems with this phone, have they pared down the specs to avoid the phones overheating and breaking? Any advice would be appreciated, thanks.

JJ_Egan

All i see on that number is a few Asian market threads on Google .

Silk

thejapanfan wrote: »

Hi all,
This is my first post, so please be gentle! I got an Xperia Z on a 2yr contract from Virgin in Sept 2013. Within two months the phone was bricked, through no fault of my own. It was a manufacturing fault and it apparently happened to many XZ owners. After many months of dispute with Virgin they finally agreed to pay the excess on their insurance for me so I could get a reconditioned handset - not the brand new one I should have been supplied with. I was so weary with arguing with them that I took their offer. I received the handset today and the accessible memory is only 11gb, though I KNOW the accessible memory on my old handset was 16gb. It's different in other ways too, but I've only had it for a few hours so I need to do some exploring! The model number of the old handset was c6603, the number for the new handset is c0682. Does this mean I am being palmed off with an inferior version? I know Sony had a lot of problems with this phone, have they pared down the specs to avoid the phones overheating and breaking? Any advice would be appreciated, thanks.

I think that the c6603 is the later version which supports 4g and think that c0682 is an earlier one which doesn't...you need to phone Sony and ask them to confirm what the difference is.
The memory shortage will be because memory is being used by the system apps etc etc but will have been 16gb to start with

Rusty!

Indeed, my 16GB phone "only" has 12.55GB that I can use. Totally normal.

thejapanfan

Thanks for the info Silk, I will indeed phone Sony to find out the difference. I get the thing about the phone itself using some of the memory, but I'm sure there was 16gb of available memory on the first model. The whole phone just seems more slower and less capable than the last model. Of course that explains nothing because I lack the technical know how to work out why! It was fairly high spec when it came out, they crammed too much in there and that's why so many just broke and melted. So they had to tone it down somewhere, in my totally inexpert opinion! Anyway, thanks for the info xx

d123

thejapanfan wrote: »

Hi all,
I received the handset today and the accessible memory is only 11gb, though I KNOW the accessible memory on my old handset was 16gb.

thejapanfan wrote: »

but I'm sure there was 16gb of available memory on the first model.

That isn't possible, all smartphones utilise a portion of memory for system apps, and 11GB available sounds about right.

The only way you could have had 16GB available on your old one would be if it was a 32GB model and you had about 10GB of your own media already on it.

A 16GB handset is always around 10-11GB available, unless it's operating system and system apps have been wiped (but then the phone wouldn't work).

Johnmcl7

A c6603 would be a 4G Sony Z, there are several variants but it's only differing LTE support that separates them, they all have the same processor/ram/storage. The only variant I'd expect to see in the UK would be a C6602 as that's a Z that doesn't support LTE, the other variants are for use in different territories. C0682 isn't a Z variant nor a valid Sony product code I'm aware of, the C6802 is a Z Ultra but that's a much larger and faster device.

I agree with the posts above, a 16GB phone would not have 16GB available memory - 16GB Sony has just under 13GB available before I put anything on it.

John