Returning a Laptop under distance selling/consumer contracts regulations

unholyangel

I disagree (about the website fulfilling the requirement).

The information on the website is misleading if it states they cannot be returned once used. They've failed to notify the consumer of their cancellation rights and the conditions surrounding those rights.

CCRs make it clear that they can be returned, just perhaps not for a full refund.

timb999

Ok so I have checked, and yes I did receive an attachment with returns info on it, with my order confirmation email.

Honestly, I did not even notice there was an attachment to that email...it was just a confirmation of my order.

The wording in the returns info in the email is...

"You can examine the goods as you would in a shop but you must not have used or installed them or input any data on them. Whilst the goods are in your possession you must take reasonable care of them."

I have rechecked all the packaging and no, I received no paperwork at all with the laptop itself...just a laptop box inside a plastic bag.

Al_Ross

DSR's do not apply with Curry's if the goods have been plugged in ,even if faulty.
Had this carry on with them just before the recent DSR changes came in.

A court case is your only hope here i'm afraid !

Fosterdog

timb999 wrote: »

I have rechecked all the packaging and no, I received no paperwork at all with the laptop itself...just a laptop box inside a plastic bag.

What about a documents enclosed type sticky plastic envelope on the outside with your name and address? I've ordered several things from the over the years and have always had paperwork with them, unless they just forgot to put it in yours it seems strange that there was nothing at all i there.

If you haven't put in any personal details (i.e. linked it to a microsoft account or registered the laptop with the manufacturer) just wiper it to factory setting and send it back to them. You can always say it was opened to look and the style/design and that's what you didn't like.

If you have put in personal details or registered it with the manufacturer you would be risking your own personal details/data if you send it back and pretend it hasn't been used. They could resell it as a new laptop and if someone else buys it and tries to register it may automatically give them your name and email address (depending on each manufacturer and what details you gave at the time)

browneyedbazzi

Al_Ross wrote: »

DSR's do not apply with Curry's if the goods have been plugged in ,even if faulty.
Had this carry on with them just before the recent DSR changes came in.

A court case is your only hope here i'm afraid !

Sorry Al, but that's not correct. The DSRs don't apply because they have been replaced by new regulations. The new Consumer Contracts Regs do apply - even if the item has been plugged in. The difference is that under the CCRs the retailer can reduce the value of a refund if the consumer's handling of the goods has reduced their value. Some retailers may try to avoid complying with the regs, but that does not mean the regs don't apply. They do.

You may be right about needing to pursue the company through the courts though - some companies will not comply with the regs and if that leaves a consumer out of pocket then their recourse is to go to court to claim the money due to them.

OP - there isn't a requirement for the company to provide 'paperwork' with the delivery. So long as all the information required was attached to the order confirmation that will comply with the regs. It doesn't need to be followed up with a hard copy.

I haven't ordered anything from PC World/Currys in a long time so I haven't seen what they send out - there's a fair bit of guidance on the regs available online so if you do a search you will probably be able to find details of what information they should have given and then check that against what you have received to see if it complies.

Al_Ross

What I meant was Currys ignore the law and will not let people change their minds and just take it back if used at all, I was lucky in my case as the goods were faulty ,but they would only accept them back under S.O.G.A. The item was a Freezer and worked for less tha a day,after a lot of hassle I eventually got it uplifed and a full refund.

MarkWatson

I would be fascinated to hear how this resolved timb999 as I am currently having the same dispute with PC World.

I am certain that they cannot absolutely refuse any kind of refund if you switch one of their computers on and I am currently taking legal action to test that.