Won ebay auction - seller refusing to post goods.

soolin

wdah wrote: »

How apologetic / polite were they initially? If it was a genuine mistake I'd just let it go. If the first contact was as rude as the later messages however it's probably worth warning other buyers via appropriate feedback.

I don't see how refusing to sell can be a genuine mistake?

wdah

soolin wrote: »

I don't see how refusing to sell can be a genuine mistake?

I mean with the lack of a reserve, they might just not be very proficient in using eBay.

JumpingFrog

You did the right thing in refusing to cancel the transaction ...

means at least now they have to pay final value fee as well on both item and postage costs.

they will have to refund you obviously

just leave neg feedback when item not received case over

Whiner2

JumpingFrog wrote: »

You did the right thing in refusing to cancel the transaction ...

means at least now they have to pay final value fee as well on both item and postage costs.

they will have to refund you obviously

just leave neg feedback when item not received case over

I hope no one puts the boot into you when you eventually make a mistake at something.

shaun_from_Africa

Whiner2 wrote: »

I hope no one puts the boot into you when you eventually make a mistake at something.

Following the correct ebay procedure for non performing sellers and leaving factually correct feedback to warn other potential bidders as to what they may expect should they get a bargain from the seller in question is hardly "putting the boot in".

custardy

Whiner2 wrote: »

I hope no one puts the boot into you when you eventually make a mistake at something.

It was shoes,not boots.

bxboards

[QUOTE=WolfSong2000
I have no intention of letting them get away with this attitude, hence why I was asking for advice on the best way to proceed.[/QUOTE]

All you can do is to file a 'non performing seller' report and leave feedback.

If you believe the seller, and they were selling for someone else, I personally would not go in for 'retribution' because you didn't get your item. if you don't believe them, I would.

bxboards

likelyfran wrote: »

1) - Do you think they should?!

2) - To help ensure seller stops doing this/doing it to other people.

No, I don't think they should. I said they CAN'T. Because a seller can only file either a Cancellation or Unpaid Item Case, so the seller has already lost the fees. Filing an 'not recieved' case when the seller closes it will get those fees credited back again when the seller refunds, the case will close with a fee credit back.

2) The 'non performing seller' report is for this sort of thing, not 'not recieved' cases when you know you won't get the item.

19lottie82

I agree, the OP should do everything possible to impose the appropriate sanctions on this seller, refusing to sell because it hasn't reached a "suitable" price, is a poor show.

maybe it was a mistake, but by the buyer taking the appropriate action, hopefully it will encourage / teach the seller not to do anything similar again, and one black mark won't have much effect on their selling account.

if the buyer just accepts a cancellation request, how will the seller learn what is acceptable and what isn't?

Jakg

A non-performing seller complaint is much more serious than non-delivery - but you'll need to pay (I know you have already) before you can claim the seller refuses to send the item.