Virgin not attempting to keep customers anymore?

mmcg

Hi all
I've been with virgin a few years now and whenever my contract is up I've always found that if I phone up to cancel they offer me a pretty good deal. Anyway my contract expired a few months ago and I have got hold of a sky F&F code so I phoned up today to cancel. I would actually rather stay with virgin as I am happy with the service and due to BT sports being included so I was hoping for a decent offer however they just accepted that I was leaving and arranged the cancellation date without any sort of offer to stay. Is this a new tactic to stop people just threatening to leave, has anyone else had experience of this? if so are they likely to phone up a few days before cancellation and make an offer?

visidigi

What were you countering them with? If it was. 50% off for example they can't compete, additionally vm have pulled some pretty big cos regards sky functionality.

They also know the power of their internet. Adsl sucks

mmcg

I said I had a sky F&F code. I told them last year tho that I had one of the mse 50% off sky codes and they countered it with a pretty good deal

The_Boss

mmcg wrote: »

Hi all
I've been with virgin a few years now and whenever my contract is up I've always found that if I phone up to cancel they offer me a pretty good deal. Anyway my contract expired a few months ago and I have got hold of a sky F&F code so I phoned up today to cancel. I would actually rather stay with virgin as I am happy with the service and due to BT sports being included so I was hoping for a decent offer however they just accepted that I was leaving and arranged the cancellation date without any sort of offer to stay. Is this a new tactic to stop people just threatening to leave, has anyone else had experience of this? if so are they likely to phone up a few days before cancellation and make an offer?

That happened with me last time (albeit a year go). Then someone from their retentions called me after a week or two to discuss it.

[Deleted User]

mmcg wrote: »

whenever my contract is up I've always found that if I phone up to cancel they offer me a pretty good deal.

This is key; you have a history of demanding deals on a regular basis. On this occasion they have called your bluff. If you actually cancel (rather than threaten to) they may still capitulate and offer another retention deal.

poppasmurf_bewdley

I have certainly found with Sky that you do have to actually cancel before you get a decent deal. Maybe VM are learning?

Quiet_Spark

poppasmurf_bewdley wrote: »

I have certainly found with Sky that you do have to actually cancel before you get a decent deal. Maybe VM are learning?

I suspect it's a number of things including who you talk to and how you present your case.
Our contract comes to the end of it's minimum term next month and I managed to negotiate XL TV with Tivo downstairs and V+ HD upstairs, XXL Broadband (152 Mb), and line rental with Talk Unlimited for £59.99 per month inc VAT.

kaya

I think there are enough freeview channels now that when we move virgin is getting dumped, hard disk series link digi boxes are easy enough to get now , the house phone seems to be a scammers and ppi hotline so all we need is Internet , I'm confident I can get that for a lot less than the current £600 a year ! That's my car insurance and tax money sorted out :-)