Sky Broadband very poor

Trainer1

A few months back we switched to Sky telephone and broadband during upgrading to Sky+ HD. This is now turning out to be the worst decision ever.
Sky Broadband reliability is extremely poor and the service regularly drops off several times a day and Sky Customer Service is appalling, (if you can actually get hold of them in the first place), and despite telling them time and time again that the broadband is totally unreliable all they have done so far is sent us a new router which I told them was not the issue but the signal being supplied to the property from their end, consequently new router installed and still the same issue!!
As for Sky+ HD well we had 3 different boxes installed before it was working anywhere near properly and on top of that despite the salesman advising us that a home TV network was not a problem and the new box would be able to be installed to it that was not the case without Sky selling us an electronic interface at the cost of a further £25 before it could work on our home TV network!!
We have kept a record of all the times Sky Broadband has dropped off and will be sending them this record in the next few days by post, (recorded delivery), and see what sort of response we get this time but won't be holding my breath.
Would I recommend this service to anyone else? NOT even to my worst enemy and if there was any other choice where I live then I would be leaving Sky for their breach of contract to me and going elswhere!!
Is anyone else having issues with Sky who due to their size believe they can do what they want and get away with it just ignoring the issues!!!

tomtontom

Have you spoken to the fault reporting helpline? If so calmly ask for an Openreach engineer to visit you. Far more constructive than sending a letter.

Trainer1

Thanks for the reply. We have spoken to many peole regarding the issues we have been experiencing and all we get is "it appears ok but we can see it has dropped off sometimes" but they continually insist it doesn't require and engineer visit.
Do you know if there is a charge for the engineer to visit? This is something that happened to us a few years back when they sent an engineer from a different provider and charged us for the engineer.

macman

There is no OR call-out charge if the fault is at or upstream of your NTE5 master socket. So as long as you are testing from the BT test socket behind the NTE5 master socket split faceplate, and the fault is stil present, it's not chargeable (unless it's user-inficted damage).
Do you have dial tone? Do you have noise on the line? if the latter, report it as a line fault, not a broadband fault.