Elite 11+ Where everyone is welcome :)

davemorton

Morning all. Dry here at the moment, but heading up north beyond the border and I hear its meant to be sunny up there today

bubbs

karlie88 wrote: »

Morning bubbsy malone.

:hello:

You always make me chuckle when you put that:D

Snap-ant

Pouring with rain here.

Phyllis's sister is now in our bird table sheltering - she is not as bald as she was

I think she feels pushed out with the dreadful barking dog they have just got

Easy day - Spar to return Collect+, Argos for sale Peppa Pig sets

you get top, tutu, leggings, socks & bag for £6.49

http://www.argos.co.uk/static/Product/partNumber/9137943.htm

karlie88

Female South Korean bodybuilders:

http://www.bbc.co.uk/news/world-asia-28923483

:eek:

Not suitable viewing for David.

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dipdap

Morning all
Not been about much and not gonna have a chance to read back
Last thing I read was the chicken yogurt glitch :eek:
Hope everyone is enjoying the rain

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Anon

kimmylee wrote: »

Hello all

I know this happens to a lot of people about not getting T's DTD, so I thought I'd share my first time of "having the DTD battle".

I walked into an T Express, and picked up coffee that was marked BOGOF. After paying, I noticed the offer didn't come off. Asked a member of staff who went to fetch the manager. I showed him the SEL and then followed him to the till.

I had thought he was doing DTD because he refunded the full amount paid, but when I went to put the items in my bag, he said "no I offered you a refund" (without actually asking me!). I said I thought you were honouring DTD? He firstly said I can only do it on fresh fruit & veg, not on coffee. And I said, no, that's the national policy and pointed it out. Luckily it was right in front of me, stickered to the till!. Then he said it would make my till short?? I insisted that it is national policy and said "As a manager you should be following the policy". He didn't move, but I stood firm. He insisted that he could not do that for me.

We got to the stage where I thought I'm not going to get anywhere with this guy, and asked for the HO number - he gave me the store number instead! I took his name and later called the proper HO number. James, I think his name was, said yes you are absolutely correct, it applies also to promotional offers. He asked me for how much I had spent and without hesitation offered a £10 Moneycard :j :j All sorted within 3 minutes! He said Tesco would pass on the message about the DTD policy to the staff. Very happy that I didn't back down and in the end I am still winning - a total spend of 0.96 (after the RF), 6 CCP and a tenner to spend for next time. I've learnt not to give in when you know you are right, just keep your cool, be polite and firm and keep hammering the national policy to them. You may not succeed at store level, but you probably will at HO level!

Opinions please - was it right/rude to say "As a manager you should be following the policy" ?

Thanks guys x

You were right to push it - so long as you are polite then you know you are right (particularly when the policy is visible behind them!). I admit I have let one go in my regular store as I wanted to keep my visibility down but have since challenged a number. I see it as my civic duty to protect T and their customers from misprices .

Excuses have included it only applying when the checkout operator scans twice (!), it doesn't apply as you haven't left the store(!) and my personal favourite, it doesn't 'apply as we have now changed the labels to the right price .

It is surprising how some do not know their own policy - though a couple of stores I have been in have not had the policy visible.

I suppose they suspect that if we know about the DTD policy we are likely trying it on :A ... which is sometimes true but their policy does not exclude us. Having said that, is it time for a new half price meat offer or Disney DVDs ... :cool:

Anon