Elite 11+ Where everyone is welcome :)

Tinyshoes

davemorton wrote: »

Not quite

How rude!

davemorton

kimmylee wrote: »

Hello all

I know this happens to a lot of people about not getting T's DTD, so I thought I'd share my first time of "having the DTD battle".

I walked into an T Express, and picked up coffee that was marked BOGOF. After paying, I noticed the offer didn't come off. Asked a member of staff who went to fetch the manager. I showed him the SEL and then followed him to the till.

I had thought he was doing DTD because he refunded the full amount paid, but when I went to put the items in my bag, he said "no I offered you a refund" (without actually asking me!). I said I thought you were honouring DTD? He firstly said I can only do it on fresh fruit & veg, not on coffee. And I said, no, that's the national policy and pointed it out. Luckily it was right in front of me, stickered to the till!. Then he said it would make my till short?? I insisted that it is national policy and said "As a manager you should be following the policy". He didn't move, but I stood firm. He insisted that he could not do that for me.

We got to the stage where I thought I'm not going to get anywhere with this guy, and asked for the HO number - he gave me the store number instead! I took his name and later called the proper HO number. James, I think his name was, said yes you are absolutely correct, it applies also to promotional offers. He asked me for how much I had spent and without hesitation offered a £10 Moneycard :j :j All sorted within 3 minutes! He said Tesco would pass on the message about the DTD policy to the staff. Very happy that I didn't back down and in the end I am still winning - a total spend of 0.96 (after the RF), 6 CCP and a tenner to spend for next time. I've learnt not to give in when you know you are right, just keep your cool, be polite and firm and keep hammering the national policy to them. You may not succeed at store level, but you probably will at HO level!

Opinions please - was it right/rude to say "As a manager you should be following the policy" ?

Thanks guys x

Sounds okay to me Kimmey

strewth71

David. wrote: »

Best case a boy worst case a girl
Stay away from google for medical questions

Dr Sue learned everything she knows from Google . i did however diagnose OH as having the big C when it was actially ulcerative colitis - I thought sharing my diagnosis would make him visit the GP...his response? If it's that I'm definitely not going Took a good few months of me badgering before he finally went. Men and their logic eh??

On that note, we are hoping for a sensible little girl (first grandchild is a gorgeous little boy)

They were going to take her gallbladder at 14 weeks gone - she is 10 weeks now but that won't remove the stone from her pancreas so not sure what they do with that as it's that causing the abnormal blood results.

I will stop my research and await the real docs verdict now :cool:

Thanks for all of the kind words x

aau1

Hi kimmylee,

I don't see any harm in what you did but deciding on how far to push it can depend on your own reliance on the store/relationship with staff/etc and whether you want to alienate them or not

EG, I have been known to let DTD slide in my local express because I have a good relationship with the staff (they let me have 1p items and they give me heads up on when to come back later in the day for final reductions)

Tinyshoes

kimmylee wrote: »

Opinions please - was it right/rude to say "As a manager you should be following the policy" ?

Thanks guys x

I think it was right and not rude at all.

aau1

strewth71 wrote: »

Dr Sue learned everything she knows from Google . i did however diagnose OH as having the big C when it was actially ulcerative colitis - I thought sharing my diagnosis would make him visit the GP...his response? If it's that I'm definitely not going Took a good few months of me badgering before he finally went. Men and their logic eh??

On that note, we are hoping for a sensible little girl (first grandchild is a gorgeous little boy)

They were going to take her gallbladder at 14 weeks gone - she is 10 weeks now but that won't remove the stone from her pancreas so not sure what they do with that as it's that causing the abnormal blood results.

I will stop my research and await the real docs verdict now :cool:

Thanks for all of the kind words x

That's probably the best way to do it.

I hope all turns out well for you

Savvybuyer

kimmylee wrote: »

Hello all

I know this happens to a lot of people about not getting T's DTD, so I thought I'd share my first time of "having the DTD battle".

[...]

Opinions please - was it right/rude to say "As a manager you should be following the policy" ?

Thanks guys x

Sometimes you have to be firm with people, even if you cause them discomfort/offence (and you've no way of knowing whether or not you've done that unless they actually speak and say something - oops, maybe you, as a 'normal' person, I assume, can in fact tell if someone is uncomfortable/offended or not by their body language but I, as someone with Asperger syndrome, have no way of knowing - so I'm just speaking as if you were me and my disability makes me perceive things differently).

You got the DTD, quite rightly, and there's now no come-back or complaint from the manager to you, so it doesn't really matter whether you were 'right' or not.

IMO. (However - :oI notice that you asked for opinions anyway, so that's what you wanted.)

Tinyshoes

Going to have to love you and leave you all.

Bed for me. Goodnight. :A

davemorton

Nighty night TS.

David.

strewth71 wrote: »

Dr Sue learned everything she knows from Google . i did however diagnose OH as having the big C when it was actially ulcerative colitis - I thought sharing my diagnosis would make him visit the GP...his response? If it's that I'm definitely not going Took a good few months of me badgering before he finally went. Men and their logic eh??

On that note, we are hoping for a sensible little girl (first grandchild is a gorgeous little boy)

They were going to take her gallbladder at 14 weeks gone - she is 10 weeks now but that won't remove the stone from her pancreas so not sure what they do with that as it's that causing the abnormal blood results.

I will stop my research and await the real docs verdict now :cool:

Thanks for all of the kind words x

Good because we always find the worst case scenario or decide yes I do feel that pain in the third toe on my left foot now I tihnk about it
I try not to second guess because it is way more hassle than it is worth, that is not to say a little research does not go a miss