Need help asap with ee

eddiboi

Hi my names shaun im 21,

i currently have a contract with ee and its been nothing but stress,

they raised my contract price a while ago and ever since ive been fighting a losing battle

They took there fees out of my account the other day and then tried taking another set of fees about a week later

then i receive a phone call from Moorcroft debt recovery saying that ee have been in contact with them and that i have missed payment with moorcroft when i questioned this and told them i was under the understanding that i was dealing with ee they told me they would get back to me i then receive a letter in the post today in a yellow envelope stating that further action will be taken from moorcroft i rung them up and was told my account will be put on hold for 2 weeks until they can get the information they had from ee to me but the problem is im paying ee for a ipad and iphone combo they never once activated the ipad

Its becoming a big problem for me battling this and depression

"some days i think id be better off dead than have to deal with all this"

Free_Spirit_31

How long do you have before the contract comes to an end?

How long have you been with them?

Have you tried to make a payment to either party but they declined?

Do Moorcroft have any account reference numbers quoted on the letter for EE? I am sure if the debt collection company are writing to you, they will have all the information before contacting you. Usually, the only time they will put the account on hold is if they have to query anything with the client (EE) like if you have made payments to them or sent correspondence to them and Moorcroft have not been kept in the loop.

Have you advised EE that they have not activated the Ipad?

d123

eddiboi wrote: »

Hi my names shaun im 21,

i currently have a contract with ee and its been nothing but stress,

they raised my contract price a while ago and ever since ive been fighting a losing battle

They took there fees out of my account the other day and then tried taking another set of fees about a week later

then i receive a phone call from Moorcroft debt recovery

How many months overdue are you? What arrears do you actually have?

I've never heard of a company sending an account to a DCA that is only days overdue.

eddiboi

Hi

Its a 24 month contract that ends october this year they are asking for nearly £600 to end everthing when i made payment to moorcroft before now they turned around and said i need to pay more to stop the letters and calls i have a letter with moorcroft reference but not one with ee i was under the impression that they could not raise there prices at all unless agreed with the client

JJ_Egan

How much per month is your EE contract and what amount have you actually been paying ?

gjchester

eddiboi wrote: »

the problem is im paying ee for a ipad and iphone combo they never once activated the ipad

What have you done about this in the previous year or so, and what do you mean by activated.


Often the iPad in a promotion offer is not a 3G model, its just an ipad, Do you mean by activation if never worked, or that you've never used it online? If its the first you may have a case, if never used online, it may not be online capable.

eddiboi wrote: »

i was under the impression that they could not raise there prices at all unless agreed with the client

Contract prices have never been truly fixed, increases below the RPI, or if it's a government charge (like when VAT was increased) have always been permitted.


As D123 said, how and when did you stop paying and how far in arrears are you?
When you stopped paying what were the circumstances?

macman

As above, it is not a fixed price contract.

Silk

It seems to me that the OP has entered into an agreement with Moorcroft's to pay them the debt and Moorcroft's will be adding on the usual admin fees etc. increasing the original debt.
Hard to figure without more detail

eddiboi wrote: »

Its a 24 month contract that ends october this year they are asking for nearly £600 to end everthing when i made payment to moorcroft before now they turned around and said i need to pay more to stop the letters and calls i have a letter with moorcroft reference but not one with ee i was under the impression that they could not raise there prices at all unless agreed with the client