MSE News: EE introduces customer services queue jump fee

Former_MSE_Helen

EE customers can now pay for the privilege of getting to the front of the phone queue to speak to customer services...

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EE introduces customer services queue jump fee




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Herbalus

This makes me feel justified for having an Orange PAYG SIM in the desk for the sole purpose of Orange Wednesday codes....

ohit

It's a free market - they are entitled to charge for Q-jump if they want.
Another reason to choose a different provider, like the free market allows you to.

Michael_Nottingham

Would certainly put me off joining them - what were they thinking?

fragmented

next it will be 50 extra for a UK call center or have an overseas call centre for free

Herbalus

fragmented wrote: »

next it will be 50 extra for a UK call center or have an overseas call centre for free

Or £1 for a person with extra training or free for somebody who's just started and doesn't know what they're talking about!

50Twuncle

Considering EE are rated the worst mobile phone company (most complaints) in UK - I am somewhat surprised that they have taken this route - not very clever Olaf !!

Pincher

Michael O'Leary now has competition for the most obnoxious CEO title. He has to do something even more obnoxious to be noticed from now on.


I think EasyJet already tried the £10 for queuing in the priority line trick.


How much can you sell blood for? What about you can take a piece of check-in luggage for a pint of blood? Turn up at the airport, go to a blood donor booth, donate blood, and they check-in your luggage.

wongawonga

MSE_Helen wrote: »

EE customers can now pay for the privilege of getting to the front of the phone queue to speak to customer services

Your a tad slow at telling us.

See: https://forums.moneysavingexpert.com/discussion/5039037

ZhugeEX

EE are now charging 25p to call customer services for all new payg and SIM only customers.

There is a 50p charge for all Customer Service calls after 6pm on weekends and 8pm on weekdays.

Money-Saving-King

I think it's a good idea. It obviously costs money to run those places and I wouldn't be surprised if a lot of the calls are from customers not understanding simple things etc which I myself to want to have to bare any cost of.

They have a massive EE community forum for help questions. I have posted 2 threads on there and got answers both times on the same day. Why don't people use that? It's free.