3 network 14 day cooling off period query

saltpot

Hi
I rang three on 30th July in last month of my current phone contract. I wanted a sim only deal. In writing I got notification that contract starts on 6th August. In the meantime I have seen a phone and sim deal- also with three but sold through Tesco mobile, I rang to ask about cancelling within the 14 day cool off time and was told the contract started when I rang up on 30th July. It does say on the written details I had through I can cancel within 14 days but which date does this start from? I would have though the 6th as this is written down. Three say no its when I phoned up - what I have through is just the billing date but it clearly states contract start date 6th August- which means I am still in the 14 day cool off period. Not sure where to go with this now. Thanks.

Silk

It starts the minute you use the service ie straight away

sdduk

Silk is right
I just signed up to 3 Sim only 2 days ago and was told the contract started then but i would not get my new mins text data to the 28th and was told i had 14 days to cancel from the 12th.

ZhugeEX

Its 14 days from when you agreed on 30th of July.

Same as every cooling off period ever.

saltpot

ok thank you