o2 issues

ryan92

My stepdad currently has o2 and more recently he's had to start using his 3G service rather than wi-fi due to us switching to a capped broadband service. Upon doing so, his 3G is non-existant in our house and the coverage checker states there is 0% 3G signal in our area ; something he wasn't aware of before.
We've contacted o2 who are adament there is nothing they can do but drop his contract from £36 per month to £26 as a goodwill gesture.

They keep stating it's a problem with the masts despite their live network checker saying network is working fine and despite the fact our street shows no 3G service.

Is there anything he can do or will he need to fork out for the ETF?

indesisiv

It sounds like the problem with the masts is that there is no 3G transmitter on them. If the coverage checker is saying that there is no 3G then that is probably the case.
Has he ever had 3G there?
I would suggest by the sounds of it that O2 have already done more than they have to by reducing the contract price.
It sounds like a case of should have tried the signal before committing to a 2 year contract I'm afraid.