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iPhone broken out of warranty but in contract
Looking for advice, my girlfriends phone is broken thought it was a battery problem or the charging connector. had both replaced. Phone still will not charge. Looks unrepairable. She still has 6 months of her contract remaining. The phone is with o2, but purchased through Carphone Warehouse.
I believe that the phone is not fit for purpose anymore. Do I have any comeback? Who should I contact?
Thanks
I believe that the phone is not fit for purpose anymore. Do I have any comeback? Who should I contact?
Thanks
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Comments
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Was it fit for purpose before it ceased to charge?
What do you think caused this problem?0 -
Looking for advice, my girlfriends phone is broken thought it was a battery problem or the charging connector. had both replaced. Phone still will not charge. Looks unrepairable. She still has 6 months of her contract remaining. The phone is with o2, but purchased through Carphone Warehouse.
I believe that the phone is not fit for purpose anymore. Do I have any comeback? Who should I contact?
Thanks
When it broke you should have gone to Apple, buy getting a third party to repair you have basically left yourself stuck.
A phone and a airtime contract are separate, o2 are not obligated to provide you with a working phone for the duration of your contract.0 -
It was working fine, until one day it wouldn't charge. I have no idea why.
I thought it was a battery fault, so a third party changed it for me. If I had taken it to Apple what would they do if it was out of warranty?0 -
It was working fine, until one day it wouldn't charge. I have no idea why.
I thought it was a battery fault, so a third party changed it for me. If I had taken it to Apple what would they do if it was out of warranty?
Offer you a complete replacement at a cost, usually around £150 ish
As it stands now, they might still offer you one, but the network certainly wont be much help to you.0 -
warranty is broken as an a none authorised repair has taken placeDon't put your trust into an Experian score - it is not a number any bank will ever use & it is generally a waste of money to purchase it. They are also selling you insurance you dont need.0
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It was working fine, until one day it wouldn't charge. I have no idea why.
I thought it was a battery fault, so a third party changed it for me. If I had taken it to Apple what would they do if it was out of warranty?
If it's a battery problem they would have charged a fee of £55 according to their website. But they usually just replace the phone. Not the battery.
I had this with my iPad a while back. They charged £60 and replaced the iPad.
But since there's now a third party betters in there then I think you're out of luck as far as Apple helping you out.Sigless0 -
This problem seems to crop up regularly. While it's too late for the OP, they have shot themselves in the foot by having a 3rd pary meddle with the iPhone... The sure way to obtain a 2 year warranty with Apple seems to be to buy the product directly from Apple, not a high street phone shop, as Apple then are responsible for the warranty and they do give a 2 year warranty. The high street phone shops quote a one year warranty and if taken to Apple they say you didn't buy it from them and to take it to the shop you bought it from.
A friend had an iPad replaced in an Apple store in Spain that was purchased in the UK, it was between 1 and 2 years old at the time and she had no problem getting it sorted.0 -
Frozen_up_north wrote: »This problem seems to crop up regularly. While it's too late for the OP, they have shot themselves in the foot by having a 3rd pary meddle with the iPhone... The sure way to obtain a 2 year warranty with Apple seems to be to buy the product directly from Apple, not a high street phone shop, as Apple then are responsible for the warranty and they do give a 2 year warranty. The high street phone shops quote a one year warranty and if taken to Apple they say you didn't buy it from them and to take it to the shop you bought it from.
A friend had an iPad replaced in an Apple store in Spain that was purchased in the UK, it was between 1 and 2 years old at the time and she had no problem getting it sorted.
UK warranty on Apple reads as 1 year
http://www.apple.com/uk/legal/statutory-warranty/0
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