Living Social nightmare

jonnno

I've already posted regarding this problem on a different thread but without much response. I really do think this is a problem and I don't know who to take it up with.

I paid Living Social for a voucher for Gillette razorblades and I redeemed it the same day with Pinkstyle who I paid delivery charges to via Paypal. I was overcharged on delivery by £1.01.

This was 2 months ago and I still have not received the razorblades. Living Social say it's Pinkstyle's fault and I have tried contacting Pinkstyle by telephone and email 4 times to no avail. I asked Living Social to cancel the order and refund me in full but they said they couldn't do this.

Living Social said I hadn't redeemed the voucher before it expired but I redeemed it the day I purchased it and provided proof of this - twice. After contacting them numerous times they have now said the voucher was redeemed in time and they would ensure we receive the razorblades, however I said I would rather cancel. They say I can't do that so they will ensure I get the razorblades. I asked them about the overpayment on the delivery charge and they say I will have to take it up with Pinkstyle - there is nothing Living Social can do.

They also offered me £5 in gift vouchers for Living Social which I think is more of an insult than anything else as I've already told them I won't be using them again.

I seem to be going round in circles. I still haven't received the razorblades but hopefully they should come this week. I haven't received a refund for the overpayment and I can't get in touch with Pinkstyle. Living Social think they've done enough by giving me £5 off my next purchase!

What can I do and who can I take this up with cos I'm really fed up with it now!?

wealdroam

For anyone else interested, here's the older thread:

forums.moneysavingexpert.com/showthread.php?t=5032755

Jonnno, probably not a good idea to have started a new thread. Be prepared to have the same suggestions made... to say nothing of others wasting their time repeating the same suggestions here.

In this new thread it would've been a good idea to mention that you didn't use a credit card or debit card to fund the Paypal purchase.

Why not speak to the CAB's Consumer Helpline: 03454 04 05 06.

SlowCooker

Actually you did receive responses for your original thread, but you seem to be a bit confused. First you weren't exactly sure how you made the payment, and then you said:

To be honest that's not my point entirely. My point is I've paid Living Social for vouchers for razor blades. I placed the order and submitted the vouchers well in advance of their expiry date and paid the merchant for delivery. So I've made 2 payments to 2 separate companies BUT I have received nothing and neither company is accept responsibility. One company isn't even responding.

Is this acceptable?

Um, no, it's not acceptable, but if getting a refund is not your point entirely, then what is it?

Here's the problem, you should have opened a dispute with Paypal before the 45 day limit. Judging from the reviews, many people had problems with the company, and I'm not sure if you'll be able to get your money back. Good luck anyway.