EE/Orange unwanted Contract

Kristeva_2

I just spoken to OFCOM, it seems I've been the victim of 'slamming' which is illegal. I've registered a complaint.

Silk

Kristeva wrote: »

I just spoken to OFCOM, it seems I've been the victim of 'slamming' which is illegal. I've registered a complaint.

If you did get told it was "slamming" it must have been a mistake and I can't see anything coming of it.


Slamming is where they change provider without telling you.


As you didn't have a contract in the first place and as the contract is the same provider as your PAYG neither has happened.


Even if you did put a complaint in OFCOM don't take on individual cases, which means it's down to you to sort out.


Miss selling maybe but more likely a mistake and nothing more. Although I'd have thought it's unusual for a network to supply a contract sim without doing credit checks bank details etc.

macman

No signature is necessary in this or any other contract, for a contract to exist. The sig just offers a proof.
In this instance the supplier confirmed the contract details in writing, but you chose to ignore it. Much harder to dispute now 3 months down the line.
First step is a letter by RD to the supplier headed 'complaint'. The regulator won't be interested until you have exhausted the supplier's own complaints procedure, a process that you haven't yet begun. Such a letter starts the clock ticking.

searchlight123

crazy laws because as OP could state that she never received the sim (as it wasn't activated or signed for how could EE dispute this?)
that cannot constitute a contract surely?

juliep8963

Hi Paul,
Exactly the same happened to me.
I have sent multiple letters and emails of complaint and have now received a 'formal demand' for payment from a debt collector for the amount they say I owe on a totally mis-sold contract which I didn't want, was just sent the sim card, I never registered it and have never used it.

I have received no reply from Orange at all and this has been going on since February.
I can't offer you any advice as I am still in the midst of it but just wanted you to know that you are not alone, it has happened to me too.

It's awful. I have just another letter from the debt collectors this morning so I will have to phone them again tomorrow.
Good luck with your situation - I would appreciate any helpful info you may come across please :-)

Julie

slenderkitten

i would write to the ceo of orange/ee there is a website called CEO Email this lists all major uk corporations contact details.