MSE News: Planning an eBay sale? Act now as fees are set to rise

meparry

Hi - the increase in fees I believe to be a result of sellers leaving in droves as ebay does not protect the seller at all. I have lost money (in postage) and lost goods (due to fraud - Royal mail compensates you in postage stamps but not to full value) and potentially lost money AND goods due to ebay's total lack of support for sellers and their total support for buyers - fraudsters or not - no questions asked - they always come down on the side of the buyer and if they rule for the buyer the buyer gets their money back AND GETS TO KEEP YOUR GOODS!!! eBAY is an open market where trust in honesty of buyers is disappearing fast.

This is an excerpt from an email that came in today from ebay 'for those sellers who choose not to facilitate a return or provide/fund return postage for items that are faulty or not as described, we may refund their buyers without requiring them to return the item and in turn we will seek reimbursement from sellers.'

So a buyer recently wanted a refund as a size 14 pair of valentino trousers i sold her did not fit - unfortunately we have size inflation in the uk for various reasons where people buy on the UK high street clothes that are in reality 2 sizes larger than the label says. Designer continental clothes are the true sizing that we used to use many years ago.
I'm a 'clear-out' seller so sell one every 6 months and I don't do refunds. The buyer said it was misdescribed - total nonsense.. I measured the key dimensions. i had to give a refund (costing me over £7) or she would have been able to have kept the trousers and got a refund due to ebay's total lack of support for sellers. BE WARNED!

aldredd

Erm, this fee structure has been in place for a while (for me, anyway!)

The £1 for a subtitle, and the increased final value cap have been applied to my account for weeks - nay, months perhaps - eg, I was charged £7.99 final listing fee for am £80 sale - that was 1st July

In fact, found one from November 2013 where I paid £16.49 for a £165 sale

aldredd

I've had the £1.05 subtitle fee for a while - this isn't new

aldredd

soolin wrote: »

As for the paypal fee- they are not charging for keeping your money they are charging to receive it- and their charges are actually slightly lower than a pukka merchant card payment system.

What narks me off with paypal (amongst many other things)
1) They charge you for the money you ultimately have to give back to eBay anyway (final fees)
2) THey charge you even when the money is already in someone's paypal account - they've incurred to transaction costs.
3) they keep trying to make me pay via direct bank transfer

RFW

cornishcheel wrote: »

Who has ever heard of someone charging you to keep your money in their bank???! (3.4% for receiving money - that was the last time I checked it).

I use a business bank account, the bank charges me for handling money, it's hardly new. Their biggest rival is Amazon and their money handling fee is exactly the same. As pointed out above other rivals charge more.
I don't understand how you think they should do it for free, what would be the point? Who'd be daft enough to open a rival business that did everything for free?

Radioray

NOW look into the new terms regarding the return postage charges. From 15th September eBay may refund return postage on faulty or 'not as described' goods. Open season for disreputable buyers who file a claim on an item after making some small alteration ie unpick stitching in an item of clothing to file a 'not as described' claim. They may not even have to return the item but receive a full refund through eBay and the seller is left without goods or money. It is only the cost of returning and the need to return that in many cases has deterred this practice so far. Good luck suckers - I wont be selling again through eBay.