First Direct want proof of identity years after account opened: anyone else affected?

GingerBob_3

saundg wrote: »

The issue is not what FD are doing but the shambolic way they are going about it. lack of resource, and making the customer pay for it

I hope you will be moving to another bank as a result of this. And telling them in no uncertain terms why you're doing so.

bigadaj

GingerBob wrote: »

I hope you will be moving to another bank as a result of this. And telling them in no uncertain terms why you're doing so.

Why, I thought all banks were crap in any case?

GingerBob_3

bigadaj wrote: »

Why, I thought all banks were crap in any case?

Some banks are more crap than others, and right now in the National Crap League First Direct are 20 points out in front of the field.

mbailey

Just receive the dreaded ID check letters from FD and they won't allow me to change mortgage unless I complete them.

Anyone know if it's possible to get HSBC to complete the certification if I go into the local branch?

fifthofwhisky

mbailey wrote: »

Just receive the dreaded ID check letters from FD and they won't allow me to change mortgage unless I complete them.

Anyone know if it's possible to get HSBC to complete the certification if I go into the local branch?

Yes, I did exactly that after complaining to FD over the phone.

Doc_N

They're still doing this, then. Yes, you can do it in a branch, but sometimes you have to insist on it because they're reluctant to load additional work onto branches.

Lith

Doc_N wrote: »

They're still doing this, then. Yes, you can do it in a branch, but sometimes you have to insist on it because they're reluctant to load additional work onto branches.

I opened an account with FD, signed some documents sent them back and got a debit card few days later.

(NO ID CHECKS AT ALL?)

I'm sure i'll expect a letter soon.