First Direct want proof of identity years after account opened: anyone else affected?

colsten

Herbalus wrote: »

"10 items or less", "This bus runs on gas so there's less emissions". Does my head in.

Not half as horrible as the "would of" / "should of" brigade who also don't know their "there" from their "they're" and their "their".

chris_m

colsten wrote: »

Not half as horrible as the "would of" / "should of" brigade who also don't know their "there" from their "they're" and their "their".

Don't forget the folks who commence their missive with "So, ......" when there was no preceding text to give the "So, ...." some context.

Not to mention "Me and my wife/husband/partner...." or "My wife/husband/partner and me...."

GingerBob_3

chris_m wrote: »

Don't forget the folks who commence their missive with "So, ......" when there was no preceding text to give the "So, ...." some context.

Not to mention "Me and my wife/husband/partner...." or "My wife/husband/partner and me...."

All of the above are almost as bad as the misuse of "likely", as in "it will likely rain tomorrow" :mad:

System

Herbalus wrote: »

"10 items or less", "This bus runs on gas so there's less emissions". Does my head in.

I bet you use the expression "more or less" - eg About fifty people attended, more or less.
Or do you pedantically maintain that the idiom should be "more or fewer" ?

Eddystone

Had the same letter and called them and was advised that you can use the Post Office for checking and that they will refund the cost although the email verification of this has still not arrived so i smell a rat,they will have to wait anyhow as we do not have any recent bills as it is all online,what a cockup.

scrivener

Not having easy access to one of the approved verifiers, I called for a video verification thing - waited 10 minutes for an answer (unusually long wait) and then was told I woudl have to wait 50 minutes to talk to the right department...they offered to phone back in two or three days - when I will be out working.
I have had an account since almost the day they started and so has my wife, We have also had a mortgage with them for 15 years at least. And previously credit cards. And travel insurance. We both have our salaries paid in monthly. My wife has not been asked for id.
I don't understand how video verification is going to work - how difficult would it be to provide false docs that could not be detected by this method. Not that I intend to do that!
I also think it weird that they write to you at your home address and then ask you to prove that is your address - presumably if it wasn't you would not have got the letter.
Disappointing as I have always loved the service and have recommended them to dozens of people but this whole thing is hacking me off as it puts all the onus on me to do the work and for what?
If one does not do this and they go ahead and close your account what then happens to your money - and your mortgage debt?
I will deal with it, but right now I do not have the time....

jiggy2

received a letter from First Direct today which doesn't ask for ID. The first para of the letter is similar to other letters posted here but says that "...we hold incomplete financial information for some customers".

It then says we need your help to ensure the details we hold for you are accurate and up to date.

If they don't need ID then i wonder what info they are after?

masonic

jiggy2 wrote: »

received a letter from First Direct today which doesn't ask for ID. The first para of the letter is similar to other letters posted here but says that "...we hold incomplete financial information for some customers".

It then says we need your help to ensure the details we hold for you are accurate and up to date.

If they don't need ID then i wonder what info they are after?

Does it not mention what specific "help" they require from you?

jiggy2

masonic wrote: »

Does it not mention what specific "help" they require from you?

Nope - just to call them (but that team doesn't work weekends).

masonic

jiggy2 wrote: »

Nope - just to call them (but that team doesn't work weekends).

I suspect that either the previous letters have been met with too hostile a response, or people are ignoring them. This thread describes what things they have been willing to accept, so if you are given a more limited set of options, then you can counter with one of those.